VIC - SBK HWT Tower 40 City Road Southbank
Full time
Job_Req_55110
What's the role?
Looking for a role where every day brings something different—and where your work helps make a meaningful difference? Join the Good Friday Appeal team as a Supporter Care and Fundraising Coordinator and help create memorable experiences for the donors, fundraisers and volunteers who make our Appeal possible.
This is a fast-paced, people-focused entry-level role where you’ll be at the heart of the action. From responding to supporter enquiries and coordinating campaign resources to assisting with events, raffles and fundraising administration, you’ll gain broad experience across a dynamic, purpose-led organisation.
You’ll bring warmth, accuracy and calm problem-solving to every interaction, while working with digital, finance, marketing and fundraising teams to keep things moving. There’s plenty of variety, opportunities to learn and space to bring creativity and fresh ideas to the way we support our community and the Royal Children’s Hospital.
Role Responsibilities
Manage central contact and fundraising inboxes, serving as the main touchpoint for donor and volunteer inquiries.
Triage supporter registrations, resolve routine inquiries, and steward community fundraisers below specified thresholds.
Execute administrative tasks for campaigns, raffles, and events, including managing supplier approvals and collecting digital assets.
Maintain accurate CRM records in Salesforce, assist with basic reporting, and process donations.
Coordinate the distribution of event collateral, certificates, acknowledgments, fundraising resources and materials using established checklists.
Assist with the fundraising permit implementation process under the guidance of campaign managers.
Handle routine complaints constructively and escalate complex matters or sensitive issues to senior portfolio owners.
Deliver calm, supporter-centered service and operational backup during peak Good Friday Appeal periods.
Who are you?
Background in customer service, supporter care, or fundraising administration within an NFP or corporate setting.
Strong written and verbal communication skills with a warm, empathetic, and sensitive tone for diverse stakeholders.
Comfortable using Google Workspace, MS Office, and CRM tools, with experience in Salesforce, Funraisin, or Canva being a strong plus.
High level of organisational skill and accuracy when managing data entry, shared inbox queues, and administrative workflows.
Ability to triage incoming requests efficiently, follow standard operating procedures, and know when to escalate complex issues.
Composed, adaptable, and focused during high-volume, fast-paced Appeal periods.
Enjoys working across digital, finance, and marketing teams to build a connected supporter experience.
Passionate about supporting the Royal Children's Hospital community and upholding the values of the Good Friday Appeal.
Why this role matters
You’ll help turn every supporter interaction into a positive connection with the Good Friday Appeal. Whether you’re helping a first-time fundraiser get started, ensuring a volunteer has the right resources or resolving a donor enquiry with care, your work will help people feel valued, supported and part of something bigger.
With variety, purpose and the chance to learn across fundraising operations, this is a great opportunity to build your career while contributing to an iconic Appeal. Bring your curiosity, creativity and can-do spirit—we’ll bring the opportunity to make a difference.
Why News Corp Australia
Join a culture where innovation is our operating rhythm. You’ll work on a diverse portfolio of Australia’s most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.
News Extras Benefits is a commitment to our people for their valued contribution to News, our audiences, clients and communities.
Our benefits include:
Exclusively ours - Access to publications and products from across the News Corp family
Perks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefits
Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)
Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
Financial wellbeing - Support on making the most of your money
In addition to our perks and benefits, employees have access to a number of initiatives and programs that support their wellbeing and professional growth, such as:
Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your career
Giving back - Make a difference to our communities through volunteer opportunities and company-organised charity drives
Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms
Who are we?
The Good Friday Appeal is an iconic not-for-profit charity established to raise funds for The Royal Children’s Hospital. Since 1931, the Appeal has raised $492 million to fund research, equipment, education, training and patient centred care programs at the hospital.
The Good Friday Appeal is supported by a small team who works closely with our generous partners, supporters, collection groups and volunteers who come together in the spirit of raising funds for the hospital.
What’s next?
Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers
Our Commitment to Diversity, Equity and Inclusion
Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply!
We are committed to ensuring an accessible and supportive recruitment process. If you require any adjustments or accommodations at any stage, please do not hesitate to let us know here (http://[email protected]) . In order for us to assist you, please ensure you include the role title you are applying for in the subject line. For more information regarding Diversity at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the Diversity@News section.
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