Retail Supervisor – Swimart Cairns
Swimart Cairns is a locally owned and operated business that has proudly served Cairns and the surrounding region since 2005. As part of the nationwide Swimart franchise network, we combine local knowledge and personalised service with the strength, expertise, and proven systems of one of Australasia's most recognised pool and spa brands. We provide premium pool and spa products, professional water testing, expert advice, and comprehensive pool care solutions to residential, commercial, and tourism-sector customers. We work closely with leading industry suppliers and manufacturers to deliver trusted brands, innovative equipment, high-quality pool chemicals, and reliable support.
With a strong reputation for customer service, technical expertise, and community involvement, we are committed to helping customers maintain safe, healthy, and well-presented pools and spas year-round. Our success is built on strong leadership, a collaborative team culture, and a commitment to supporting and developing our people. As part of the wider Swimart family across Australia, our team benefits from ongoing training, industry-leading resources, and opportunities for professional growth while continuing to make a positive contribution to our local community.
We are seeking an experienced, customer-focused, and enthusiastic Retail Supervisor to oversee the day-to-day operations of our retail store, lead and support our team, and deliver outstanding customer service while contributing to the continued growth of the business.
Salary: $72,000 per annum plus 12% superannuation.
Key Responsibilities
- Lead the day-to-day customer service experience, ensuring customers receive accurate advice on pool chemicals, equipment, water testing results, and suitable product solutions.
- Support retail staff in achieving sales targets through effective upselling and cross-selling of pool chemicals, pumps, filters, chlorinators, cleaners, and related products.
- Resolve customer enquiries, complaints, and product-related issues professionally and efficiently.
- Supervise and coordinate daily retail operations, including allocating duties across the shop floor, water testing station, and point-of-sale area.
- Train, mentor, and support team members in product knowledge, customer service standards, safe chemical handling, and store procedures.
- Monitor staff performance and provide ongoing coaching to maintain high levels of customer service and operational excellence.
- Oversee store opening and closing procedures, including cash handling, point-of-sale reconciliation, banking, and security checks.
- Ensure the store is clean, well-presented, and merchandised in accordance with company standards, maintaining accurate pricing, signage, and promotional displays.
- Monitor stock levels of pool chemicals, spare parts, equipment, and retail accessories, coordinating deliveries, stock rotation, storage, and inventory control activities.
- Identify stock discrepancies and communicate inventory requirements to management.
- Oversee the pool water testing station, ensuring testing is conducted accurately and that appropriate chemical recommendations are provided to customers.
- Provide guidance to staff and customers regarding pool equipment troubleshooting, product suitability, and maintenance solutions.
- Assist in preparing quotations for pumps, filters, chlorinators, and equipment installations.
- Complete daily sales reporting, banking, point-of-sale reconciliation, staff rosters, timesheets, and training records, while reporting operational issues, customer trends, and stock requirements to management.
- Ensure compliance with workplace health and safety requirements, including the safe handling and storage of pool chemicals, spill management procedures, and maintaining a safe environment for employees and customers.
Essential Requirements
- Minimum of 2 years' experience in a Retail Supervisor, Retail Team Leader, or similar retail leadership role.
- Demonstrated ability to supervise, train, and motivate a team in a customer-focused retail environment.
- Strong customer service, communication, and interpersonal skills.
- Proven ability to coordinate daily operations, allocate staff responsibilities, and maintain high service standards.
- Experience using point-of-sale (POS) systems, cash handling procedures, stock control, and inventory management.
- Strong organisational, problem-solving, and time-management skills.
- Ability to work effectively in a fast-paced retail environment.
- Commitment to maintaining workplace health and safety standards.
Desirable Qualifications and Experience
- Knowledge of pool water chemistry, pool equipment, and water testing procedures.
- Experience preparing quotations for retail products or equipment installations.
- Experience using retail inventory management and reporting systems.
- Current Pool and Spa Water Testing accreditation, or willingness to undertake relevant industry training.
Career Development & Benefits
At Swimart Cairns, you'll join a well-established local business backed by the strength, expertise, and support of the nationally recognised Swimart brand. As part of the wider Swimart family across Australia, you'll benefit from established systems, industry-leading supplier partnerships, ongoing training, and the support of a network dedicated to helping both its people and businesses succeed.
We are committed to investing in our team and supporting both professional and personal development. As a Retail Supervisor, you will have the opportunity to further develop your leadership, sales, customer service, and operational management skills while contributing to the continued growth and success of the business.
As a key member of our leadership team, you will play an important role in coaching, mentoring, and developing staff. We are committed to helping our leaders build the skills, confidence, and experience needed to excel in retail management and progress within the business. Through ongoing mentoring, hands-on management experience, and access to training opportunities available through both Swimart Cairns and the wider Swimart network, you will be supported in developing your people management, business operations, sales leadership, and customer service capabilities.
We offer:
- Ongoing training in pool and spa products, water testing, chemical handling, and retail operations.
- Leadership development, team management training, and staff coaching opportunities.
- Access to industry-specific training, professional development programs, and supplier-led product training.
- Support from experienced business leaders, the wider Swimart network, and leading industry suppliers.
- A collaborative and supportive team culture that values initiative, learning, and continuous improvement.
- Opportunities to contribute to business growth, operational excellence, and continuous improvement initiatives.
- Career progression opportunities within a well-established and growing local business.
- The opportunity to be part of the trusted Swimart family of businesses operating across Australia.
How to Apply
Please submit your resume and cover letter outlining your experience and suitability for the position.
Applications should be addressed to Swimart Cairns. Only shortlisted applicants will be contacted.
Pay: $31.50 – $40.20 per hour
Work Location: In person
