- Lead enterprise learning quality, evaluation and continuous improvement across TZV
- Provide specialist oversight of RTO compliance, audit readiness and regulatory assurance
- Full-time, ongoing role based at Burwood East with hybrid working options
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.
About the Role
The Senior Advisor, Quality and RTO Compliance leads the continuous improvement and quality assurance of learning across Triple Zero Victoria, helping ensure learning is effective, evidence-based and aligned with organisational capability and performance needs.
The role oversees the implementation and ongoing application of TZV’s Learning Evaluation Framework and provides specialist oversight of RTO quality and compliance, including regulatory requirements, audit readiness, validation and moderation. Working collaboratively across the organisation, the role uses evaluation, learning, workforce and operational insights to identify opportunities to improve learning quality and outcomes.
Day to day responsibilities include:
- Lead the implementation, oversight and continuous improvement of TZV’s Learning Evaluation Framework, supporting consistent evaluation of learning effectiveness across the organisation.
- Establish learning quality assurance and continuous improvement processes, using evaluation findings, learner feedback, audit outcomes and operational data to identify and drive improvements.
- Lead and coordinate TZV’s RTO quality and compliance activities, including audit readiness, validation and moderation, regulatory reporting and compliance with VRQA requirements.
- Provide specialist advice and assurance on learning design, delivery and assessment quality, working collaboratively with learning owners and key stakeholders.
- Coordinate learning quality and evaluation reporting, analysing learning, workforce and operational data to identify trends, risks and opportunities for improvement.
About You
The successful candidate will have the following qualifications, skills and experience:
- TAE50116 Diploma of Vocational Education and Training (or equivalent) or willingness to obtain an appropriate qualification relevant to the responsibilities of the role.
- Demonstrated experience in learning quality assurance, learning evaluation, RTO compliance, vocational education and training, or a comparable learning governance environment.
- Demonstrated experience applying continuous improvement methodologies to learning, assessment, capability or organisational performance.
- Strong knowledge and practical experience in RTO compliance, regulatory requirements, audit preparation and quality assurance processes.
- Demonstrated experience interpreting data and evidence to identify trends, risks, systemic issues and opportunities for improvement.
- Strong stakeholder engagement and influencing skills, with the ability to work collaboratively with learning professionals, operational leaders and subject matter experts to drive quality improvement.
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email [email protected].
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Sunday 13 September, 2026.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [email protected].
