About Hinchcliff House:
House Made Hospitality is a Sydney-based and globally-inspired hospitality group, with people, quality and care at heart. We are a collective of hospitality professionals who believe that food, drink and the experiences that accompany them, are a conduit to human connection.
We value in our team members:
- Is there for others - humility, no ego, service focused, is a team player, supportive, loyal
- Takes personal responsibility - accountability, self aware, committed, diligent, has ownership, high standards
- Is a good person - honesty, integrous, respectful, caring, kind, sincere, generous
- Drives to improve - strong work ethic, driven, has hustle, growth-minded, pushes development, determined, passionate, proactive
- Brings positive energy - enthusiasm, fun, positive, possesses zest
About The Venue
Hinchcliff House is a vibrant and dynamic venue located in the heart of Sydney. With a focus on delivering exceptional dining experiences and warm hospitality, we take pride in offering a diverse menu crafted from fresh, locally sourced ingredients. Our team is passionate about providing excellent service in a relaxed and inviting atmosphere.
About the Role:
We are seeking a passionate and experienced Assistant Restaurant Manager to lead our team at Hinchcliff House. As the Assistant Restaurant Manager, you will be responsible for overseeing all aspects of venue operations, ensuring exceptional customer service, and fostering a positive work environment.
We are offering a salary between $75,000 - $80,000 + super.
Key Responsibilities:
- Develop and implement comprehensive team on-boarding and induction plans to ensure new hires are integrated seamlessly into the team.
- Coordinate and conduct regular venue product and service training sessions to uphold our high standards of quality and guest satisfaction.
- Create and manage team incentives to drive motivation, productivity, and performance excellence.
- Monitor and report Sales Per Hour (SPH) metrics and customer reviews, identifying opportunities for improvement and recognizing outstanding performance.
- Strategically manage labour percentage to optimise operational efficiency while controlling costs.
- Maintain the venue's impeccable presentation standards, including cleanliness, organisation, and visual appeal.
- Foster team development through coaching, mentoring, and providing growth opportunities.
- Ensure consistent delivery of exceptional service and quality products, aligning with brand standards.
- Review and approve daily timesheets accurately and promptly, ensuring compliance with labour regulations and company policies.
- Uphold compliance with all relevant laws, regulations, and industry standards, including Responsible Service of Alcohol (RSA) requirements.
- Generate and analyse daily reports on key performance indicators, revenue, expenses, and other relevant metrics to track progress and identify areas for improvement.
Qualifications:
- At least 1 year of previous experience in a managerial role within the hospitality industry, preferably in a high-volume venue.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal abilities.
- Proficiency in Google suite, and other relevant software applications.
- Knowledge of relevant laws and regulations pertaining to the hospitality industry, including RSA.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
Why Join Us:
- Opportunity to lead a talented team in one of Sydney’s most renowned venues.
- Dynamic and vibrant work environment.
- Opportunities for career advancement and skill development
- Employee discounts on food and beverages
- Convenient location in CBD with easy access to public transportation
- Generous group discounts on food and beverage
- Great tips in addition to salary and benefits
- Working with and learning from some of the industry’s best of the best.
- A positive and caring culture.
If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for the Assistant Venue Manager position at Hinchcliff House. Join us in delivering exceptional experiences and creating lasting memories for our guests and team.
Pay: $75,000.00 – $80,000.00 per year
Work Location: In person
