Business: LifeHealthcare
Location:
Bowen Hills, QLD, AU, 4006
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Employment Type: Permanent Full Time
Quality Assurance Specialist
At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.
We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies: LifeHealthcare (ANZ distribution), Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics), and Transmedic (SE Asia + Hong Kong distribution).
Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.
This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.
About the Role
This is an exciting opportunity to join our team on a 12-month maternity leave contract based in North Ryde (Macquarie Park). Reporting to the Quality Assurance Manager, you will play a key role in supporting and maintaining our Quality Management System (QMS) and ensuring quality processes, product complaints, supplier communications, and compliance activities are managed effectively.
You will work closely with cross-functional teams to drive quality outcomes, support regulatory compliance, and contribute to a culture of continuous improvement.
Key Responsibilities
Manage product complaints and post-market surveillance activities
Coordinate device returns and supplier follow-up requests
Maintain non-conformance reporting and CAPA processes
Support document control, audits, and quality compliance activities
Administer eQMS systems, including user access and support
Prepare quality metrics, safety reports, and ad hoc analysis
Collaborate with cross-functional teams to resolve quality issues
Support continuous improvement initiatives and process enhancements
About You
Experience in a Quality, Compliance, or Quality Assurance role
Strong administration and Microsoft Office skills, particularly Excel
Excellent analytical and problem-solving abilities
Strong communication and stakeholder management skills
Ability to prioritise, multitask, and work across multiple teams
Continuous improvement mindset with high attention to detail
Desirable
Experience in the medical device, healthcare, pharmaceutical, or other regulated industry
Knowledge of ISO 9001 and/or ISO 13485 quality standards
Internal auditing experience
Experience using Q-Pulse or a similar electronic Quality Management System (eQMS
LifeHealthcare is guided by a set of values; Accountable, Agile, Authentic, and Customer Centric that define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:
Health insurance discounts
Career opportunities across the EBOS MedTech portfolio of companies
Generous parental leave
Employee referral programs
Option to purchase additional leave
Volunteer leave
Flexible work arrangements
Performance-based financial rewards for both individual and company success
If this sounds like something you want to be part of, and be part of EBOS MedTech and it’s portfolio of companies that are changing lives together, starting with you.
