Are you highly organised, efficient, confident on the phone and naturally good at building relationships with people?
We are a growing doctor-led hair restoration clinic looking for an exceptional Patient Consultant & Administration Coordinator to join our team.
We are looking for someone who can combine excellent organisation and administration with strong communication, customer service and sales ability.
You will be one of the first people our prospective patients speak with and will play an important role in their journey from enquiry to consultation and ultimately treatment.
The Role
You will manage a combination of patient enquiries, consultation bookings, sales follow-up and day-to-day clinic administration.
Your responsibilities will include:
Patient Enquiries, Sales & Follow-Up
- Responding promptly to new patient enquiries via phone, email and social media
- Calling and qualifying new leads
- Building rapport & understanding each patient's needs, concerns & motivations
- Following up patients after their consultation
- Discussing treatment costs, finance options, surgery availability and next steps
- Helping patients progress from consultation through to surgery booking
- Following up previous enquiries and maintaining an organised sales pipeline
Patient Coordination & Administration
- Booking and coordinating consultations
- Managing calendars, appointments and consultation schedules
- Confirming appointments and reducing missed consultations
- Sending patient information, documents and appointment reminders
- Maintaining accurate patient records and CRM data
Systems & Continuous Improvement
- Identifying opportunities to improve systems, patient experience & internal processes
Who We're Looking For
You are organised, reliable and efficient. You communicate well, learn quickly and don't need to be constantly reminded what needs to happen next. You're comfortable working with people.
Skills
- Exceptionally organised, good at developing systems and processes
- Reliable and punctual
- Fast and efficient, a quick learner
- An excellent communicator
- Sales - Consultative and patient-focused
- Confident speaking with people over the phone and in person
- Empathetic and emotionally intelligent
- Professional and well-mannered
- Proactive rather than waiting to be told what to do
- Able to prioritise competing tasks & taking responsibility
Experience
Experience in medical administration, cosmetic medicine, dental, allied health, healthcare, customer service or consultative sales would be highly regarded.
Experience with CRM systems such as HubSpot is advantageous but not essential.
About Us
We are a premium Australian hair restoration clinic providing doctor-led hair transplant procedures and non-surgical hair restoration treatments.
We pride ourselves on personalised care, high clinical standards and providing patients with ongoing support throughout their hair restoration journey.
You will work closely with the clinic owners and have the opportunity to become an important part of a growing medical practice.
Pay: $60,000.00 – $80,000.00 per year
Work Location: In person
