Performance Mentor and Trainer: Inclusive Employment Australia (IEA)
Perth Metro Region
Full-Time
Are you passionate about building high-performing teams and driving service excellence?
Do you thrive on coaching, mentoring and developing staff to deliver exceptional outcomes?
Are you confident translating complex contractual requirements into practical, high-quality service delivery?
Can you influence, inspire and embed best practice across diverse teams?
We are seeking a Performance Mentor and Trainer to join our Inclusive Employment Australia (IEA) program. This pivotal role focuses on building frontline capability and driving performance outcomes through targeted training, coaching, mentoring and continuous improvement initiatives.
Working closely with Employment Service Area Managers and frontline teams, you will support staff to meet and exceed contractual and organisational standards by embedding best practice aligned with the Organisation’s Global Service Model (GSM).
This role is ideal for someone who is passionate about service excellence, enjoys working in dynamic environments, and is motivated by lifting performance through collaboration, coaching and practical solutions. This role will be based at Cannington, although travel will be required across Perth metropolitan region.
Our ideal candidate will have:
- Extensive experience in Inclusive Employment Australia (IEA), Disability Employment Services or similar Government-funded employment services
- Strong knowledge of the IEA Deed, Guidelines and Performance Framework
- Proven experience designing and delivering engaging training, coaching and mentoring programs
- Exceptional understanding of KPIs, performance reporting and contractual requirements
- Experience supporting capability across participant engagement, placements, ongoing support, post-placement support, claims and compliance
- Strong analytical skills with the ability to identify performance trends and implement practical improvement strategies
- Excellent stakeholder engagement and influencing skills across all organisational levels
- Qualifications in Employment Services, Human Services, Training, Human Resources or Business are advantageous.
What you will bring:
- Exceptional communication skills with the ability to convey complex information clearly
- A collaborative, solutions-focused approach with strong professional judgement
- The ability to build trust, confidence and capability within teams
- Experience supporting change management and continuous improvement initiatives
- Confidence working in fast-paced environments with changing operational priorities
- A strong commitment to quality, integrity and best practice service delivery
- Strong organisational and data analysis skills
Why join our Organisation:
We value our people and offer a range of benefits designed to support personal and professional growth, recognise your achievements, and make the work we undertake meaningful. Key benefits include:
- Generous above-award salaries
- Tax free salary packaging benefits of up to $15,900, plus an additional $2,650 for Meals and Entertainment and Novated Leasing Option
- Accrued Monthly Day Off for eligible employees
- A Perkbox Subscription with a wide range of discounts, wellbeing resources, and lifestyle perks
- A performance reward system that provides additional paid leave benefits
- Access to our Employee Assistance Program (EAP)
- A well-structured fully supported induction program, with further development and training provided
- Professional team environment with support from an internal team of dedicated specialists
About Us:
Eighty9 Limited (ABN 88 485 417 134 / ACN 668 673 121) is a Company Limited by Guarantee (CLG) and the parent entity of Status Employment Services.
The wellbeing of our staff is our number one priority, and we have enjoyed over 35 years of business success as a leading provider of employment and training services. Supported by nationally recognised structures and systems, we provide a professional, high-quality work environment that our staff are proud to recommend.
We invite you to review our website https://www.eighty9.org.au to learn more about our Organisation, its brands and why you should join us to become a valued member of our highly successful and professional team. How to Apply:
Please apply through the ‘Apply’ link, and include a cover letter and resume addressed to:
HR Department – Human Resource and Quality Assurance Officer:[email protected]
Confidential telephone enquiries are welcome to our HR team on 08 8377 0101
A full Position Description is available at https://eighty9.org.au/work-with-us/
Your application may be considered for other available roles and future opportunities within our Organisation. If you do not wish for your information to be retained, please contact us.
All final applicants for this position will be asked to provide a current National Police Clearance and Working with Children Check. Please note that people with a criminal record are not automatically barred from applying for this position; rather the relevance will be considered as it applies to our industry.
Eighty9 Limited is an Equal Opportunity Employer. We encourage women, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQ+ and people from non-English speaking backgrounds to apply for this position.
