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Customer Support Engineer

Tata Consultancy Services -
Melbourne VIC

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Job Details

Qualifications

TCP
System administration
Cassandra
LAN
SQL
Analysis skills
DNS
UI
Communication skills

Full Job Description

Job Description

Must Have Technical/Functional Skills

Direct experience installing, maintaining or supporting ADMS products (‘Power On Fusion (PoF)’ or ‘Power On Advantage (PoA)’) including DMS Applications, OMS and DER.

Familiarity with User Interface, SCADA and Modeling tools.

ADMS S6 System Admin skills

Knowledge of both Transmission and Distribution electrical grids.

Working knowledge of Linux, Windows, Oracle, SQL, SOAP Integration, Jasper Report and Cassandra.

Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory,

firewalls & switches as it applies to isolating and resolving reported issues in these areas.

Ability to work independently with minimum direction

Knowledge of NERC CIP Standards.

Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams

Positive attitude when dealing with customers and co-workers in stressful situations.

Strong analytical and logical reasoning skills.

& nbsp; Familiarity with remote monitoring and diagnostics solutions and concepts

Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach

Roles & Responsibilities :

The Customer Support Engineer will be responsible for meeting business objectives by developing practical and

innovative ways to identify and meet goals, coordinating with cross functional teams

and driving closure on customer issues raised on ADMS products

Responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc.

Responsible for On-call ROTA and attending emergency customer calls

Location

Melbourne

Job Function

TECHNOLOGY

Role

Engineer

Job Id

416208

Desired Skills

Linux | SCADA | SOAP

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