Req ID: 7793
Date: 4 Sept 2026
Site: VCCC (Parkville)
Location:
MELBOURNE, VIC, AU, 3000
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Company: Peter MacCallum Cancer Centre
Unit: Wellbeing Centre Operations
Division: Chief Medical Officer
Department: Prevention And Wellbeing
Enterprise Agreement: Health and Allied Services, Managers and Administr
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Wellbeing Centre Operations
Wellbeing Centre Coordinator
- Ongoing, part time role - 4 days per week, 64 hours per fortnight
- Parkville location, with multiple public transport options available
- Up to $85,597 (prorated for part time) + salary packaging + super + 5 weeks annual leave
The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.
About the team
The Peter Mac Patient Experience and Wellbeing Department manages a range of high-impact work in three streams: patient experience, consumer engagement, and wellbeing. We are a diverse and motivated team that shares a goal of improving the care experience of people with cancer. This role sits within the wellbeing workstream. The Wellbeing Centre is a welcoming and calm space for patients, carers, and visitors to relax and connect. It was 170+ visitors per day, and is the physical entry point to our wellbeing programs.
About the role
This role makes a meaningful difference to cancer patients and their carers every single day. In this role you will coordinate the daily operations of our Wellbeing Centre, wellbeing programs, and wellbeing events. You will have regular interaction with patients and carers, ensuring they have a positive experience and acting as an escalation point for any issues. Working closely with staff and volunteers, you will coordinate multiple wellbeing programs from planning through to promotion, delivery, and evaluation.
A regular day will see you:
- Open and close the Wellbeing Centre, maintaining the physical environment to an exceptionally high standard
- Respond to patient and carer enquiries via phone, email or in-person, working with them to navigate wellbeing services
- Have light-hearted, tough and at times emotionally sensitive conversations with wellbeing centre visitors, many of whom you’ll get to know quite well
- Coordinate staff and volunteers involved in our wellbeing programs
- Prepare and distribute communications materials about our wellbeing services, including digital newsletters, websites and printed materials
About you
We are looking for a warm and approachable professional who thrives on connecting with people and delivering exceptional customer service. You can build rapport with visitors while effectively managing administrative responsibilities in a busy environment. You can write communications materials well, and enjoy working with others to solve problems.
You’ll bring with you:
- Highly developed interpersonal communication skills, including with vulnerable people on sensitive issues
- Outstanding prioritisation and time management skills, seeing multiple concurrent tasks through to completion
- An understanding of the healthcare environment, including risk identification and escalation
- Experience collaborating with multidisciplinary healthcare teams
Our benefits
We offer a range of benefits which support our people both personally and professionally, including:
- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of journey facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave (pro-rata for part time) and 17.5% leave loading
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Join us!
If you feel this role is right for you, we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory police check, and this position will require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.
For a confidential discussion about this role, please contact James Fowler, Deputy Director – Patient Experience and Wellbeing at
[email protected].
Please note: We will screen applications as we receive them, so if you’re interested please don’t delay your submission!
Application closing date: 11:59pm, Sunday 20 September 2026
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Position Summary
The purpose of the Wellbeing Centre Coordinator is to provide day to day management of the Wellbeing Centre and assist with the planning and promotion of its programs and services. This work aims to enable people affected by cancer to live well throughout their cancer experience because we know a focus on wellbeing makes a difference.
Enterprise Agreement
Health and Allied Services Managers and Admin Enterprise Agreement 2025-2027
Classification or Salary Range
HS3
Immunisation Risk Category
Immunisation Category B
Key Relationships
Internal
Patient Experience and Wellbeing department
Clinical staff from all disciplines
Administrative staff including ward clerks and patient navigators
Facilities, infrastructure, and capital
Honeywell facility management
Volunteer services
Communications
Information management and communication technology
People & Culture
External relationships
External
Patients, carers and family members
Clinical and non-clinical staff from other health services
Peak bodies and advocacy agencies involved in delivering wellbeing services
Staff from various partner agencies. This could include government departments, community services, commercial entities, or academic institutes
Skills
Essential Requirements
Highly developed customer service and interpersonal skills to work collaboratively, manage conflict, and negotiate best outcomes
Understanding of the healthcare environment including health services and primary care
Ability to work effectively as part of a multidisciplinary team and contribute to a positive, inclusive, and outcome-focused workplace culture
Outstanding time management skills and ability to multitask under pressure without loss of efficiency or composure
Sound problem-solving skills, including adaptability and appropriate escalation
Excellent written communication skills across diverse platforms, for example newsletters, reports and websites
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Teams
Desirable Requirements
Proficiency in digital communications platforms, for example SurveyMonkey and Eventbrite
Experience managing, supporting, and developing staff and/or volunteers
Understanding of human-centred care and consumer participation in healthcare
Key Accountabilities
Key Accountabilities Demonstrated By / Key Performance Indicators
Leadership & People Management
Provide day-to-day coordination of Peter Mac staff and volunteers in the Wellbeing Centre
Act as an escalation point for risks and issues in the Wellbeing Centre
Coordinate with internal and external stakeholders involved in delivery of wellbeing services
Represent the department in meetings, forums, and working groups as required
Act as a role model to Peter Mac for consumer-led, human centred holistic care of people with lived experience of cancer
Manage performance and conduct matters within the team with appropriate support where required
Professional Practice
Provide day-to-day coordination of our Wellbeing Centre and associated programs, for example patient education sessions and oncology massage
Respond to patient and carer enquiries, assisting them to navigate services and solve problems
Maintain the physical environment of wellbeing services to an exceptionally high standard, ensuring all health and safety requirements are continuously met
Manage communication channels associated with wellbeing services including newsletters, websites, printed materials, phone lines, and emails
Coordinate the planning and delivery of wellbeing events
Any other duties as required that meet relevant standards and recognised practice
Key Accountabilities (Contd..)
Innovation & Improvement
Support the implementation of Peter Mac’s Patient and Carer Experience Strategy
Build the profile and range of wellbeing services across all Peter Mac campuses
Collect, analyse, and respond to wellbeing service user feedback to identify improvement opportunities
Refine wellbeing service policies, procedures, and workflows
Coordinate the implementation of new wellbeing programs and services, in line with departmental objectives and workplan
Support the application for funding sources relevant to departmental activities
Quality & Safety
Maintain an understanding of individual responsibility for safety, quality and risk, and contribute to organisational quality and safety initiatives
Fulfil your roles and responsibilities as described in the Peter Mac World’s Best Cancer Care (Clinical Governance) Framework
Follow Peter Mac's safety, quality and risk policies, procedures and guidelines
Escalate concerns regarding safety, quality and risk to appropriate staff member, if unable to resolve yourself
Comply with the National Safety and Quality Health Service Standards and other regulatory requirements
Work in accordance with the Data Accountability Framework to maintain data integrity
Escalate safety, quality and risk concerns to the appropriate staff member if you cannot resolve them directly
Participate in quality audits and compliance monitoring activities (as required)
Pursue opportunities for continuous improvement
Additional Duties
Demonstrate commitment to Peter Mac’s organisational values, including performing an exceptionally high work ethic and focusing on collaboration and mutual respect
Actively contribute to Department activities, meetings, and work plan including ad-hoc duties as required
Support delivery of the department’s patient-facing services when required
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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
