Customer & Communications Support Officer - Position No. 1047
Temporary part-time, 0.4 EFT
Band 5 $77,357.80 to $88,159.24 yearly (pro-rata 30.4hrs per fortnight), plus 12% statutory superannuation
We’re looking for someone to join the Customer and Communications team to support a range of communications, engagement and customer service activities.
This is a great opportunity to build your experience across several areas, contribute to meaningful work and help deliver clear information and a positive experience for our community.
What you’ll be doing
This role will work closely with the Customer and Communications team to:
- Assist with preparing content for Council’s website, newsletters, social media and internal communications
- Support community engagement activities and promotional campaigns
- Help maintain website content, digital platforms and communication records
- Assist with customer enquiries and provide accurate information about Council services
- Provide customer service coverage during leave, peak demand and other operational needs
- Support the delivery of team priorities and service improvements.
What you’ll bring
We’re looking for someone who:
- Communicates clearly and can prepare accurate content for different audiences
- Is confident using Microsoft Office, website content management systems and social media platforms
- Has experience in communications, digital media, customer service or community engagement
- Is organised, reliable and able to manage changing priorities
- Has strong attention to detail and handles information with care
- Enjoys working with others and is willing to learn
- Has basic graphic design or content creation skills using Canva, Adobe or similar programs, or is keen to develop them.
- Customer service experience and an understanding of local government would be an advantage but are not essential.
What you’ll get from the role
- Experience across communications, engagement and customer service
- Opportunities to develop your writing and digital content skills
- Involvement in community engagement and promotional activities
- Experience supporting a range of Council services and priorities
- The opportunity to contribute to a positive customer experience.
Work options and flexibility
- Temporary part-time role (up to 12 months parental leave cover)
- Hybrid work options available
Why Wellington?
Here at Wellington Shire Council, we have a strong commitment to create a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.
Every person at Wellington Shire Council brings their own unique experiences, perspectives and talents to help contribute to our vision of “Happy people, healthy environment and thriving communities”. As one of the largest employers in the region we have a diverse workforce of more than 500 staff who are based throughout the municipality, and we all work together as a team to make a positive impact in our community.
We use award-winning technologies to seek and implement innovative improvements across the organisation. We work hard to position ourselves as a leader in local government, continuously improving our diverse range of services for the betterment of our community.
We offer a rewarding culture of innovation, flexibility and continued learning in a collaborative, supportive environment.
Wellington Shire Council is committed to upholding the Child Safe Standards and associated legislative requirements.
Wellington Shire Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We promote the principles of merit and fairness, and encourage applications from people of different backgrounds, abilities, ages, genders and/or sexual orientations and gender identities.
Wellington Shire Council takes climate change and sustainability seriously and is looking to respond proactively and positively to the challenges ahead.
About Wellington
Wellington Shire Council is located in the Gippsland region of the state of Victoria, Australia and is approximately two hours east of Melbourne by road or rail. Many of us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle every day.
In Wellington Shire you will find a wide range of beautiful environments to explore, with our pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands and plenty of diverse, contrasting spaces to take your breath away.
Whether it’s a stroll along the iconic Ninety Mile Beach, a canoe down the Macalister River or a bush walk through the Alpine National Park, there’s plenty to keep you busy in The Middle of Everywhere! Home to a range of tight-knit communities, you’ll quickly find yourself right at home with the wonderful people that make these towns so special.
From our lively restaurant and café culture to the very best in local produce, you’ll never be short of Sunday brunch ideas and places to try! Eat. Drink. Gippsland Guide | Visit Gippsland
Visit https://themiddleofeverywhere.com.au/ to find out why the Wellington Shire is a great place to live and work.
Ready to apply?
If this sounds like your kind of role, we’d love to hear from you.
Even if you don’t meet every requirement, we’d still encourage you to apply.
We value different experiences and perspectives and are interested in the skills you could bring to the team. If you have any questions, please contact Billie-Jo Thorburn, Acting Manager Customer and Communications, on 5142 3204 or at [email protected]
Applications must address the Key Selection Criteria outlined in the position description and will be accepted no later than 11.59 pm Sunday 6 September 2026. Applicants must hold, or be able to obtain, a Working with Children Check. A position description can be obtained through our Careers Portal.
