You’re only human.
It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
AI Transformation Standards Lead
At Medibank, we're reimagining how work gets done.
We're moving beyond experimentation and embedding AI into the workflows that matter most, changing how work gets done in meaningful and lasting ways.
At the centre of this is our Enterprise AI Hub: a diverse group of people across strategy, delivery, product, culture, data and technology, working together to design and deliver practical AI solutions that scale.
As we transform how work is done, we're committed to doing so with a strong human-centred lens, ensuring AI improves outcomes for our customers, employees and business while maintaining trust, safety and quality.
As an AI Transformation Standards Lead, you’ll help define how Medibank delivers large-scale AI-enabled workflow transformation.
You’ll design and continuously improve the repeatable AI transformation model used by AI Hub delivery teams. This includes the stages each workflow moves through, the gates it must pass, the evidence required, the artefacts teams produce and the quality standards applied from discovery through to adoption and value realisation.
You will work alongside teams on live transformations to make the method usable, check that it is being applied robustly and strengthen it using evidence from delivery.
The role is grounded in live delivery, strengthening the quality, consistency and repeatability of workflow transformation across every domain.
This role is perfect for someone who enjoys creating clarity, simplifying complexity and helping others deliver change successfully.
Defining the stages, gates, entry and exit criteria, required evidence and core artefacts for each transformation.
Setting practical quality standards for workflow discovery, design, build, implementation, adoption and value realisation.
Integrating product, technology, data, risk, change and value requirements into one usable delivery model.
You're a hands-on transformation practitioner who knows how good delivery works in practice. You can turn complex requirements into a clear method, engage credibly with delivery teams and hold the line on quality without creating unnecessary process.
The ability to bring business, product, technology, data, risk, change and value needs into one coherent method.
AI is becoming part of how work gets done across Medibank.
Joining the AI Hub means building the delivery system that turns AI opportunities into well-executed workflow change. You'll shape how teams work on the ground and make each transformation easier, stronger and more repeatable than the last.
Imagine working with us
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.
Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/
For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us
[email protected] or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
