"• Lead discovery work to uncover customer problems (current state), identify opportunities, and inform product strategy through research, workshops, and co-design.
- Translate insights into concepts, user flows, scrappy prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions (feature state)
- Create engaging wireframes, prototypes, business requirements/user story/epic, functional/non -functional
specifications, data/integration mapping/specification, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics"
"Apply systems thinking and design thinking techniques to shape an offering that must anticipate the needs of customers in a digital/physical service environment, and the staff that serve them.
- Collaborate closely with a diverse range of stakeholders inc. Product Managers, Product Owners, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle
- Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity
