ABOUT THE ROLE
Permanent | Full-Time | Hybrid, Sydney City
Great opportunity for customer service superstar to join Pickles Auctions, Australian leader in asset remarketing and top-rated auction house according to Product Review.
In this role, you will learn all the ins and outs of the auction business, with a focus on the day-to-day coordination of salvage activity, working closely with our customers, buyers, suppliers and internal teams to keep processes running smoothly.
As a self-starter, you’ll bring strong communication skills, great attention to detail and a practical, can-do approach.
What you’ll do:
- Deliver great service – Support customers, buyers and vendors by phone and email, providing clear, timely and helpful information.
- Coordinate supplier activity – Act as a key contact for suppliers, helping resolve queries and keeping processes moving.
- Keep administration on track – Reconcile invoices, purchase orders, sales and credit card payments accurately.
- Prepare key documentation – Complete gate passes, payout drafts and cancelled purchase documents with care and attention to detail.
- Support auction operations – Complete auction-related administration accurately and within required timeframes.
- Partner with internal teams – Work closely with Product, yard and support teams to improve processes and achieve great outcomes for vendors and customers.
- Own the follow-through – Manage competing priorities, meet deadlines and ensure requests are followed through to completion.
ABOUT YOU
Do you thrive in a busy, customer-focused environment where accuracy, communication and follow-through matter?
If you have the below skills and a passion to learn, we’d love to hear from you!
- Experience in a high-volume customer service, administration or coordination role
- Strong interpersonal skills to deal with customers, suppliers and internal teams
- Good time management skills and the ability to manage competing priorities
- A proactive, problem-solving approach and willingness to learn
- Confidence using Microsoft Office Suite
WHY WORK FOR PICKLES
Since 1964, Pickles has powered trusted marketplaces that bring people together, delivering value for our customers whilst remaining authentic. We are the Australian leaders in asset remarketing across industrial, motor vehicles, salvage, mining, oil & gas, agriculture industries and employ a broad team of specialists to make this happen.
Pickles offers a variety of employee benefits and programs that make being part of our team truly rewarding:
- Up to five extra days of leave each year and ability to earn an annual bonus after a qualifying period
- Cash vouchers and formal recognition awards
- Study assistance to support relevant courses or qualifications with robust career pathways available
- Paid parental leave for primary and secondary carers
- Bonus for referring talented people who join and succeed at Pickles
- Access to the employee assistance program for you and your family
