Admin and Customer Service Co-Ordinator

Hornsby Electric Pty Ltd
Mount Colah NSW

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Job Details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Facebook advertising
WordPress
Sales
Customer service
Certificate IV
Accounting software
Microsoft Office
Xero
Administrative experience
Digital marketing
SharePoint
Diploma
Business
Communication skills

Full Job Description

About Hornsby Electric

Hornsby Electric is a small electrical contracting business based in Mount Colah. We have a fun, vibrant & growing team who value integrity & are renowned for upholding exceptional levels of customer satisfaction.

The benefits

You’ll be part of a welcoming, respectful & supportive team. Our team members are passionate about what they do with a high emphasis on providing exceptional quality service.

You'll enjoy:

Work-life balance

Joining a well-organised team who share their diverse and comprehensive knowledge

A long-term secure position

Regular hours

Social functions

Being part of a progressive local company

A dynamic role with an abundance of variety

Local work close to home, shops & transport

A supportive owner who values and respects you

Upskilling with a fully funded nationally recognised Certificate or Diploma in Business

Your new role

We are seeking an experienced, confident, dynamic and self-motivated team member to support our professional, friendly team. You will be the face and voice of our business, the customer service extraordinaire.

This would be ideal for someone who has administration and customer service experience within a small trade business &/or electrical industry.

Your main responsibilities will include:

Connect, service & build rapport with customers & the team across multiple communication channels including phone, email (Outlook), Facebook & live chat

Appointment & resource scheduling using AroFlo

Identify customer needs & suggest improvements that could enhance our customer’s experience

Ad-hoc administration duties as required

Create, implement, and maintain systems & procedures

Your other responsibilities may include:

Social media campaign management using Facebook Ads Manager

Compilation of company report

Accounts receivable & debtor management using Xero

To succeed:

You are articulate, punctual & reliable with a cheerful disposition, an excellent telephone manner & a strong work ethic

You have excellent written communication with attention to detail

You are dedicated with a genuine commitment to exceptional customer service

You are well-organised, self-motivated, and result-oriented with an ability to prioritise work

You have the ability to work both independently & effectively in a team environment

Sound knowledge of Microsoft Office including Outlook, Word, Excel, Teams, OneDrive & SharePoint

Experience or skill set that could give you an edge:

Recent digital marketing experience utilising WordPress or Facebook Ads Manager

Experience using a cloud-based job management software

IT or sales experience

Working knowledge of accounting software

Certificate IV in Bookkeeping

Certificate III or Certificate IV in Business

Any questions?

Any questions? To find out more, call Cassandra on 9477-2550.

Do not miss this fantastic opportunity.

Apply Now