PowerData Group is seeking an experienced ICT Support Officer to support the Australian Centre for International Agricultural Research (ACIAR) in delivering reliable, customer-focused ICT services.
Working within the Business Systems Unit (BSU), you will provide frontline ICT support to staff across Australia and overseas, resolving technical issues, maintaining ICT assets and systems, and contributing to ongoing ICT projects and operational activities. This role requires strong troubleshooting capabilities, excellent customer service skills, and the ability to work effectively in a Microsoft on-premises and cloud environment.
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Provide first-level ICT support for hardware, software, network, account, and device-related issues.
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Triage, investigate, resolve, and escalate incidents and service requests in accordance with service levels.
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Administer user accounts, devices, software applications, and ICT asset registers.
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Support ICT projects, upgrades, testing activities, deployments, and system rollouts.
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Develop and maintain ICT procedures, user documentation, knowledge articles, and support materials.
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Liaise with internal stakeholders, vendors, and service providers to ensure effective ICT service delivery.
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Identify recurring technical issues and contribute to process and service improvements.
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Support cyber security initiatives, including patch management, access control, and incident reporting.
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Maintain accurate service records and documentation.
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Provide hands-on support for ICT equipment and infrastructure in a fully office-based environment.
