Love untangling complexity? Passionate about process excellence? Ready to lead transformation at scale?
At Australia Post, we're delivering much more than parcels. We're building the future of one of Australia's most trusted brands. Behind every customer experience, digital innovation and operational transformation is a team of talented people making it happen.
We're looking for a Lead Process Analyst to help design, lead and optimise the processes that power our business and customer experiences.
You'll be at the heart of major transformation programs, partnering with business and technology leaders to map, improve and reimagine how Australia Post works.
This isn't a role where you'll simply document processes. You'll influence strategic decisions, lead a team of analysts, shape enterprise-wide process standards, and drive real business outcomes.
✅ Lead process analysis activities across complex transformation programs
✅ Guide and mentor a team of Process Analysts, uplifting capability and modelling best practice
✅ Develop end-to-end As-Is and To-Be process models that bring clarity to complexity
✅ Drive process governance, quality assurance and BPMN 2.0 standards
✅ Collaborate with stakeholders across business and technology to build shared understanding and alignment
✅ Manage process architecture, ensuring processes, capabilities and value streams connect seamlessly
✅ Identify risks, opportunities and improvements that deliver meaningful business outcomes
✅ Act as the go-to leader for process-related decisions, issues and strategic direction
You're a process leader who can see both the detail and the bigger picture.
You know how to navigate complexity, influence stakeholders, facilitate meaningful conversations and bring people on the journey.
You thrive in transformation environments and love helping teams solve challenging business problems.
10+ years' experience in senior process analysis roles
Deep expertise in BPMN 2.0 and process modelling best practices
Experience leading process analysis within large-scale transformation programs
Strong coaching and mentoring capabilities
Expertise in process architecture, decomposition and governance
Ability to translate complex information into clear, actionable insights
Outstanding stakeholder engagement, facilitation and influencing skills
✔ Signavio
✔ BPMN 2.0
✔ Lean Continuous Improvement
✔ Jira, Miro & Microsoft Teams
✔ Confluence, SharePoint, Excel & Word
? Analytical and strategic thinker
? Natural collaborator and influencer
Outcome-focused problem solver
Curious, commercial and improvement-minded
Inspiring mentor and people leader
We may be over 200 years old, but our culture is anything but traditional.
We're a business transforming at pace, combining the scale of an iconic Australian organisation with the energy, innovation and collaboration of a modern digital enterprise.
Here you'll work on meaningful challenges, contribute to programs that impact millions of Australians, and help shape the future of customer experiences across the country.
If you're passionate about process excellence, love solving complex business challenges and want to help transform one of Australia's most recognised brands, we'd love to hear from you.
Apply today and help deliver the future of Australia Post, one process at a time. ✨
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
