Do you love customer service, sales and creating engaging social media content?
We're looking for a motivated and energetic team member who can help us grow our swim school by delivering exceptional customer experiences, increasing enrolments, strengthening our brand, and supporting our day-to-day operations.
About the Role
As the first point of contact for our families, you'll play a key role in creating a positive experience from the first enquiry through to ongoing membership.
Your responsibilities will include:
Converting enquiries into enrolments
Building strong relationships with families to improve retention and reduce cancellations
Creating engaging Instagram and Facebook content (Reels, Stories and Posts)
Managing phone, email and in-person enquiries
Supporting deck operations and ensuring classes run smoothly
Assisting with marketing campaigns and community engagement
Helping maintain JUMP!'s premium brand and reputation
About You
You'll be someone who:
Loves talking to people and providing exceptional customer service
Has a natural ability to sell without being pushy
Is confident creating social media content
Is organised, proactive and takes initiative
Enjoys working in a fast-paced environment
Has excellent communication skills
Preferred
Previous swim school experience
AUSTSWIM, Swim Australia or equivalent swimming teacher qualification
Experience in administration, customer service or sales
If you're passionate about helping families, growing a business and creating amazing customer experiences, we'd love to hear from you.
Pay: $25.00 – $34.00 per hour
Benefits:
- Employee discount
- Professional development assistance
- Referral program
Work Location: In person
