About the Venue:
The Brighton Hotel - MGallery Collection is a premium waterfront hotel located in Brighton-Le-Sands, just 25 minutes from Sydney CBD. Set on the shores of Botany Bay, the hotel combines sophisticated accommodation, elevated dining and warm, personalised service to create a truly memorable guest experience.
As part of the prestigious MGallery Collection, The Brighton Hotel is a destination where thoughtful details, distinctive design and exceptional service come together. With a vibrant waterfront setting and an exciting offering across the precinct, it is a unique environment for hospitality professionals looking to be part of something special.
With a strong focus on delivering exceptional guest experiences, The Brighton Hotel is a fast-paced and welcoming environment where our people are at the heart of everything we do.
About the Role:
We are currently seeking enthusiastic and customer-oriented Guest Service Agents to join The Brighton Hotel front office team, on a casual basis.
As a Guest Service Agent, you will be the face of the hotel, ensuring every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression, with values and attitude being key to success.
You will work closely with the wider hotel team to ensure guests receive a seamless experience from arrival through to departure.
Key Responsibilities:
- Greet guests upon arrival and provide information about hotel facilities and services
- Assist guests with check-in and check-out procedures efficiently and professionally
- Provide information about hotel amenities, services and local attractions
- Handle guest enquiries and resolve any issues or complaints promptly and courteously
- Manage reservations and room assignments effectively
- Utilise the hotel's property management system to process bookings and updates
- Coordinate with other hotel departments to ensure seamless guest experiences
- Manage phone calls and direct them to the appropriate departments
- Maintain cleanliness and organisation at the front desk
About You:
- Has previous experience in a guest service or front office/reception role
- Previous experience using Opera or a similar hotel property management system is highly regarded
- Has excellent communication skills
- Has strong problem-solving abilities and a proactive approach to guest satisfaction
- Can multitask and work effectively in a fast-paced environment
- Is flexible to work various shifts, including weekends and public holidays
- Has strong attention to detail and a positive attitude towards teamwork
- Has a genuine passion for delivering exceptional guest experiences
- Australian Work Rights (no sponsorship available for this position)
Benefits:
- Access to online training platforms and external training opportunities
- Career progression opportunities across 45+ Oscars Group venues
- Employee Assistance Program
- Reward and recognition initiatives
- Staff discounts across Oscars Group food, beverage and accommodation venues
- Free onsite staff parking
About Us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups, featuring an ever-expanding portfolio of 46 assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
Apply now and join the FUN with the OSCARS Group!
Pay: $34.96 – $69.93 per hour
Benefits:
Application Question(s):
- What is your current Australian work rights status? If you hold a visa, please advise which visa you hold and its expiry date.
Experience:
- Front desk: 1 year (Preferred)
Work Authorisation:
Work Location: In person
