Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
As the Senior Network Analyst, you'll play a critical role in shaping the future of Australia Post's transport network as part of the Transport Management System (TMS) Program. Reporting to the TMS Solution Design Manager, you'll work closely with operational leaders, business stakeholders, technology teams and implementation partners to define requirements, optimise processes and support the delivery of scalable solutions. Success in this role means translating complex business needs into practical outcomes, driving continuous improvement and helping deliver transformational capabilities across the network.
You’ll also
- Lead business analysis activities across multiple project workstreams, ensuring requirements are clearly captured, prioritised and delivered.
- Facilitate workshops and stakeholder discussions to identify opportunities for process improvement and operational efficiency.
- Develop future-state process designs, operating models and business requirements that support strategic objectives.
Partner with business, technology and delivery teams to support solution design, implementation and business readiness activities.
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About you
You're a strategic thinker who enjoys solving complex business problems and working with people to drive meaningful outcomes. Naturally curious and analytical, you're comfortable challenging the status quo and identifying opportunities to improve how work gets done. You build trusted relationships quickly, communicate confidently with stakeholders at all levels and can balance detailed analysis with a focus on broader business outcomes. Adaptable and collaborative, you thrive in fast-paced transformation environments and enjoy turning ideas into action.
You’ll also
- Demonstrated experience in business analysis, process improvement or operational transformation within a complex environment.
- Strong experience facilitating workshops, gathering requirements and translating business needs into practical solutions.
- Experience working across multiple stakeholder groups, including operations, technology, commercial and leadership teams.
Excellent analytical, communication and stakeholder engagement skills, with the ability to influence and drive consensus.
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What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
