Your Next Opportunity
Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies, is growing. We are looking for an IT Service & Support Desk Technician to join our team at our Norwest Head Office.
As the IT Service & Support Desk Technician, you will be the first point of contact for IT support requests and responsible for providing technical assistance, troubleshooting IT issues and ensuring a seamless IT experience for users.
What you will do?
Your day to day duties will include:
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Provide first-level technical support for hardware, software, and IT services
- Log, track, and resolve service requests and incidents using ITSM tools
- Troubleshoot PCs, printers, mobile devices, and peripherals
- Ensure all incidents are documented and resolved within SLAs
- Assist users with IT-related queries and troubleshooting steps
- Provide guidance on software applications, system navigation, and best practices
- Deliver basic IT training for new employees and existing staff as required
- Gather user feedback and report recurring issues to improve service quality
- Support user account management, password resets, and access control
- Assist in deploying and configuring IT equipment, including PCs, laptops, and mobile devices
- Maintain IT inventory and asset tracking records
- Monitor system performance and escalate issues proactively
- Enforce IT security protocols, including password policies and data protection measures
- Ensure compliance with IT policies, procedures, and regulatory requirements
- Assist with basic endpoint security management, including antivirus updates and patching
- Identify and report potential security threats or vulnerabilities
- Maintain accurate documentation for troubleshooting guides, IT processes, and user manuals
- Identify recurring issues and suggest improvements to reduce IT service disruptions
- Support IT projects, upgrades, and rollouts as needed
- Stay up to date with emerging IT trends and best practices
About you?
We are looking for someone with:
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Experience in IT support, service desk, or help desk roles
- Experience in troubleshooting Windows and Mac operating systems, Office 365, and network connectivity issues
- Familiarity with ITSM tools, ticketing systems, and remote support technologies
- Experience configuring and deploying IT hardware and software
- Exposure to cloud-based applications and mobile device management is advantageous
- Strong understanding of desktop support, system administration, and endpoint management
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls
- Awareness of cybersecurity best practices and IT security protocols
- ITIL knowledge or certification in IT service management (preferred, but not mandatory)
- Friendly and approachable, with a strong customer service mindset
- Detail-oriented, with a focus on accuracy and efficiency
- Proactive and solution-focused, always looking for ways to improve IT support services
- Strong problem-solving skills, with the ability to think critically under pressure
- Highly organised, able to manage multiple tasks and priorities
- Team player, with excellent communication and collaboration skills
What’s on offer?
When you join our team, you’ll be part of a supportive culture that values your wellbeing, growth, and work-life balance.
We offer:
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Secure undercover parking
- A welcome gift when you start – to make you feel at home
- Competitive pay and flexible work options
- A focus on your health and wellbeing – with multiple gym and health insurance discounts
- Great retail deals – including travel, groceries, and more
- Big savings on home builds, trades, suppliers and utilities
- Ongoing learning through the CPG Academy, with mentoring and unlimited training
- Opportunities to give back through our charity partners
- Generous leave – including parental, volunteer, reservist and emergency services leave
- Free wellbeing support for you and your family, including EAP and health coaching
- Annual nutrition and fitness check-ins
- Help with financial planning
- A referral bonus when you bring a friend on board
About us:
At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.
Our businesses include:
Clarendon Homes – award-winning, innovative homes across QLD and NSW
Domaine Homes – affordable, stylish homes designed for modern families
CPG Estates – developing vibrant, sustainable communities
Loan Market Elevate – expert financial solutions to support our customers’ property journeys
With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.
At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.
To be considered for this career opportunity, please click apply now or email a word formatted copy of your resume to Domenic Ciofani at [email protected]
#ClarendonHomes
#LI-LB1.
Please visit https://www.clarendon.com.au/careers for more information
