About the Role
The S&S Learning and Capability Specialist acts as a Subject Matter Expert (SME) in designing, developing, and delivering tailored learning solutions for the Sales and Service division.
This role is crucial for building and enhancing the capabilities of S&S teams, including those operating offshore, by ensuring that learning content is accurate, engaging, and directly supports the achievement of departmental and business objectives. You'll be at the heart of building capability across our S&S teams, including our offshore operations.
Position Accountabilities
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Acting as an SME in the development of bespoke learning requirements for Sales and Service teams, ensuring content is accurate and relevant
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Designing, developing and updating engaging learning materials including training manuals, presentations, e-learning modules and job aids in collaboration with business SMEs
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Delivering high-quality, impactful training sessions, workshops and coaching to S&S teams across South Africa, Kawana and North Lakes
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Facilitating interactive learning experiences using a range of delivery methods to cater to diverse learning styles and maximise knowledge retentio
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Working closely with the S&S Training and Capability Coordinator to ensure seamless scheduling, room bookings and resource availability for all learning initiative
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Collaborating with the Senior Manager, Learning and Capability, and key stakeholders to identify learning needs, validate content and align training solutions with strategic objectives
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Providing ongoing support and coaching to learners, addressing queries and reinforcing key learning outcomes
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Evaluating the effectiveness of training programs through feedback, assessments and performance metrics and recommending improvements
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Staying up to date with S&S processes, systems, products and compliance requirements to keep learning content current
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Maintaining accurate records of training delivery, attendance and assessment results
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Championing a positive, continuous learning culture within the Sales and Service division
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Adhering to all relevant organisational policies, procedures and brand guidelines in the creation and delivery of learning content
What experience you’ll bring;
Essential:
- Minimum two years' experience in a Sales and Service or equivalent role
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Minimum two years' experience in a leadership or coaching capacity
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Demonstrated facilitation skills for delivering engaging learning experiences both in-person workshops and virtual settings
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Strong stakeholder engagement skills, with the ability to build effective relationships and contribute to understanding learning needs
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Excellent written and verbal communication skills, with the ability to articulate concepts clearly and collaborate across teams
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Proven ability to manage your own workload and priorities, work collaboratively and adapt to changing demands
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A proactive and curious mindset, with a genuine commitment to continuous personal and professional development
- Certificate IV in Training and Assessment (TAE40116 or equivalent)
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Prior experience within the Banking, Finance or Insurance industry
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Experience working in a dynamic service operations environment
The Benefits of working with us;
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Flexible Location – Work from our Kawana or North Lakes offices.
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Extra leave - enjoy a paid 'ME' day and one paid volunteer leave day each year, plus the option to purchase up to two additional weeks of leave
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Paid parental leave - We support our new parents with paid parental leave and other benefits.
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Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
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Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
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Employee discounts - You’ll receive discounts on Budget Direct insurance products.
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Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
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Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
About Us:
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
