We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.
The Role: We are looking for an experienced Registered Nurse with leadership skills to join Southern Cross Care NSW/ACT as Deputy Residential Manager based in our Parkes facility.
The successful candidate will be dedicated to providing direct care, support and guidance to residents in accordance with best practice. You will lead the care for the residents in a manner consistent with quality and respect whilst providing mentoring to the care team.
Your key responsibilities will be:
Clinical and Resident Care
-
Monitor the implementation and review of individualised care plans.
-
Act as a clinical advisor, particularly for residents with complex needs (RN DRM only).
-
Lead and model person-centred care that values dignity, autonomy, and emotional wellbeing.
-
Foster respectful partnerships with residents and families, keeping them informed and involved.
-
Liaise with doctors, hospitals, and other service providers to support continuity of care.
-
Where the Deputy Residential Manager holds current AHPRA registration as a Registered Nurse, they will be required to undertake hands-on clinical work to support resident care and team operations.
Financial and Administrative
-
Support the Residential Manager in monitoring operational budgets and identifying variances
-
Promote responsible resource use across staffing, clinical, and non-clinical areas
-
Assist in aligning rostering and procurement practices with budget and service requirements
-
Help ensure effective supply management and cost containment at site level
-
Contribute to accurate reporting and compliance with funding and audit requirements
Operational Support and Administration
-
Prepare and maintain accurate records related to resident care, funding, staffing and audits.
-
Participate in Government audits and respond to compliance actions.
-
Assist in managing clinical funding submissions and support accurate reporting.
-
Ensure the facility meets requirements under aged care legislation and internal policies
Team Supervision and Workforce Support
-
Support recruitment, onboarding, and ongoing education of staff.
Actively promote a positive team culture through visibility, respect and shared purpose. -
Provide coaching, feedback and performance support to staff.
Contribute to building rosters and reviewing workforce requirements. -
Provide a daily presence and mentoring for staff including mealtime interactions, clinical practices, that contribute to the overall resident experience.
-
Lead brief training refreshers based on observed gaps in practice and follow-up from audits or clinical catch-ups.
-
Lead and participate in daily clinical handovers, care huddles, and staff prioritisation discussions.
-
Support the Residential Manager as required in people management matters.
Quality, Governance and Continuous Improvement
-
Promote and implement continuous improvement initiatives across care delivery.
-
Ensure compliance with all relevant aged care accreditation standards.
-
Support incident reporting, risk identification and resolution.
-
Participate in planning and review cycles to uplift standards of care and service delivery.
Health, Safety and Wellbeing
-
Champion a safe working environment by monitoring and modelling safe practices.
-
Ensure WHS compliance and participate in incident reviews.
-
Oversee emergency procedures and fire safety education.
-
Consult with employees on changes affecting their safety and wellbeing.
#LI-DNI
-
Degree in Nursing/Tertiary qualifications in Aged Care
-
Experience in a relieving leadership/supervisory role
-
Good interpersonal and written English communication skills
-
Ability to play an active and positive role as part of our Care Team, providing quality care and support to frail aged people
-
Sound understanding of relevant State and Commonwealth legislation as it applies to Aged Care Facilities
-
Sound understanding of, and ability to correctly apply, relevant principles of the Fair Work Act
What’s in it for you?
-
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
-
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
-
Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
-
Discounted private health insurance
-
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
-
Annual leave loading
-
Ongoing Training and Development
-
Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
-
Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
-
Referral Bonus Program
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
