Platinum Fitness Centre is looking for an experienced gym industry professional who can take genuine day-to-day ownership of a busy 24/7 fitness centre in Hoppers Crossing.
This is not an entry-level reception role. Membership sales, lead follow-up and member engagement are major parts of the position. We are looking for someone who is confident talking to prospective members, following up enquiries, conducting gym tours and converting leads into memberships.
Previous experience at Anytime Fitness, Snap Fitness, Plus Fitness, Jetts or another membership-based gym would be highly regarded.
What you'll be doing
- Membership enquiries, tours, sales and sign-ups
- Following up phone, online and social-media leads
- Member service and retention
- Day-to-day reception and club operations
- Creating and posting social-media content
- Promoting offers, events and membership campaigns
- Supplement sales, ordering and stock management
- Using gym membership and access-control systems
- Maintaining presentation and operational standards throughout the club
- Assisting members on the gym floor
- Supporting PT and other fitness services within the centre
Who we're looking for
We particularly want someone who has already worked in a gym environment and understands what a successful 24/7 gym requires.
Strong candidates will have several of the following:
- Previous employment in a 24/7 or membership-based gym
- Proven gym membership sales and lead-follow-up experience
- Strong communication and confidence approaching members
- Experience with Clubware, GymMaster or similar gym software
- Experience creating Instagram/Facebook content, stories and reels
- Knowledge of sports supplements and stock management
- Certificate III and/or IV in Fitness
- Current First Aid certification
- Personal training experience
The person
We're looking for someone who is proactive and commercially minded. You should be comfortable seeing something that needs doing and taking ownership of it, whether that's following up a lead, helping a member, creating a social post, checking stock or improving the presentation of the gym.
This position would particularly suit someone who has previously worked as a Membership Consultant, Club Manager, Assistant Club Manager, Gym Receptionist or Fitness Professional and wants broader responsibility within a large independent gym
Pay: $30.00 – $38.00 per hour
Expected hours: 15.0 – 25.0 per week
Application Question(s):
- Do you hold a Certificate III and/or Certificate IV in Fitness
- How many years of experience do you have working with gym membership management software (e.g. Clubware, GymMaster or similar)?
- Please briefly describe your experience with sports supplements, including product knowledge, ordering and stock management.
- Have you previously worked at Anytime Fitness, Snap Fitness, Plus Fitness, Jetts, or another 24/7 gym? If yes, please state the gym, your position and how long you worked there.
- Please describe your experience selling gym memberships, including handling enquiries, following up leads and converting prospects into members.
- Please describe your experience managing social media for a gym or other business, including creating Facebook/Instagram posts, stories, reels or other promotional content.
Experience:
- Personal training: 2 years (Preferred)
Licence/Certification:
- First Aid Certification (Required)
Work Location: In person
