JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Reporting to: Asset Manager (client side), Account Director (JLL)
Key Stakeholders: Property owners, Tenants, Contractors, Asset Management Team
Client: Challenger (and Lederer)
Portfolio: Multi-site Commercial Properties
Properties:
ABS House
82 Northbourne
6 Chan Street
14 Childers Street
Garema Court
Team: Senior Facilities Management Team
Duties & Responsibilities:1. Safety and Compliance Management:
Develop, implement, and maintain a comprehensive safety and compliance program across all portfolio properties
Conduct regular risk assessments and implement mitigation strategies
Ensure all staff and contractors are properly trained in safety protocols
Oversee emergency preparedness and response procedures
Maintain strict adherence to all relevant healthcare facility regulations, building codes, and company policies
Ensure compliance with healthcare-specific requirements including infection control standards where applicable
Coordinate and maintain statutory compliance testing and certifications
2. Security Management:
Work closely with security contractors to develop and implement security protocols appropriate for healthcare facilities
Implement and oversee security measures specific to the unique needs of each property
Regularly review and update security measures to address evolving challenges
Respond promptly to safety events, following relevant safety escalation protocols
Coordinate with local emergency services as required
Ensure access control systems are properly maintained and monitored
3. Incident Reporting:
Adhere strictly to JLL's incident reporting procedures for all property and public liability related incidents
Ensure timely and accurate reporting of all incidents as per JLL guidelines
Maintain detailed records of all incidents and follow-up actions
Analyze incident patterns to inform preventative strategies
Provide regular briefings to senior management on significant incidents and mitigation efforts
4. Contractor Management:
Oversee and manage all service contractors (e.g., cleaners, landscapers, HVAC, fire, security, medical equipment maintenance)
Establish and monitor contractor KPIs, ensuring high-quality service delivery
Ensure all contractors meet Cm3 prequalification requirements
Regularly review contractor performance and address any issues promptly
Manage contractor inductions and site-specific safety briefings
Coordinate contractor activities to minimize disruption to healthcare operations
5. Budget Management:
Manage operating budgets, including forecasting and cost control measures
Oversee capital expenditure (CAPEX) budgets in line with agreed KPIs
Manage recoverable maintenance expenditure
Prepare annual budgets for maintenance and operations
Report regularly on performance against budget/forecast throughout the year
Ensure expenses are managed within budget constraints
Identify cost-saving opportunities without compromising service quality
6. Financial Controls and Processes:
Implement and maintain rigorous financial controls
Ensure all work orders are accompanied by corresponding purchase orders
Oversee Accounts Payable processes related to facilities operations
Review and approve invoices for accuracy and adherence to contract terms
7. Capital Works Program Management:
Coordinate capital works program in conjunction with asset management and procurement teams
Identify and plan capital works with a 5-year perspective
Assist with tendering process and obtain quotes for capital works
Oversee timely delivery of capital works projects
Ensure minimal disruption to tenant operations during capital works execution
Provide regular progress updates to stakeholders
8. Facilities and Maintenance Management:
Oversee all aspects of facility maintenance across the portfolio, including preventative and corrective maintenance programs
Manage Planned Preventative Maintenance (PPM) schedules using JLL's Prism system
Ensure compliance with building codes, environmental standards, and healthcare facility requirements
Coordinate reactive maintenance requests and ensure timely resolution
Maintain critical building systems including HVAC, electrical, hydraulic, fire, and life safety systems
Ensure all equipment certifications and inspections are current
Manage building management systems (BMS) and optimize building performance
9. Tenant Maintenance Requests:
Act as primary point of contact for all tenant maintenance requests
Ensure prompt response and resolution of tenant issues
Coordinate with tenants to schedule maintenance activities that minimize operational disruption
Maintain strong communication channels with all tenants
Ensure tenant maintenance obligations under leases are upheld
10. On-Call Responsibilities:
Be available for after-hours urgent and emergency works as required
Coordinate and manage emergency responses effectively
Maintain emergency contact protocols and escalation procedures
Ensure business continuity during emergency situations
11. Reporting and Analysis:
Prepare and present regular operational reports to senior management and clients
Analyze operational data to identify trends, opportunities, and areas for improvement
Monitor and report on KPIs as outlined in service agreements
Maintain accurate asset registers and maintenance records
Provide monthly performance reports across all portfolio properties
12. Client and Tenant Relations:
Foster strong relationships with property owners and asset managers
Address tenant concerns promptly and maintain positive relationships
Ensure high standards of customer service across all interactions
Facilitate regular communication and property inspections with stakeholders
13. Contract Tendering Assistance:
Support procurement processes for facilities management contracts
Assist in preparation of tender documentation and scope of works
Evaluate contractor proposals and provide recommendations
Support contract negotiations and implementation
14. Other Duties:
Conduct regular property inspections across all sites
Maintain current property insurance certificates on file
Ensure compliance with environmental and sustainability initiatives
Participate in portfolio strategy meetings
Support business continuity planning
Other duties as required by the Portfolio Manager
Performance Expectations:
Maintain highest standards of safety and compliance across all properties
Consistently meet or exceed operational and financial targets
Demonstrate strong leadership in contractor management and budget control
Ensure timely delivery of capital works and maintenance projects
Drive continuous improvement in all areas of facilities operations
Effectively manage and mitigate operational risks
Maintain strong tenant satisfaction levels
Ensure minimal disruption to healthcare operations across the portfolio
Key Skills:
Extensive experience in commercial property facilities management, preferably in healthcare or similar critical environments
Strong financial acumen with focus on budget management and cost control
Excellence in contractor management and performance monitoring
In-depth knowledge of health, safety, and compliance regulations
Proficiency in property management software (including JLL Prism) and financial reporting tools
Strategic thinking and problem-solving capabilities
Crisis management and conflict resolution skills
Ability to manage multiple priorities across multiple sites
Strong communication and stakeholder management skills
Self-motivated with ability to work independently
Valid driver's license and willingness to travel between sites
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
