The Role
We are seeking an experienced Venue Manager to lead the team at the White Horse Tavern. In this senior leadership role, you will oversee all aspects of the venue operations, team management, customer engagement and financial performance. You will set the tone for service excellence, drive operational efficiency and cultivate a strong workplace culture aligned with TPG’s values. Reporting to the Operations team you will play a strategic role in implementing initiatives to grow the venue’s reputation and profitability.
Key Responsibilities
Oversee all daily venue operations, ensuring a seamless guest experience and operational efficiency
Recruit, lead, and develop a high-performing front-of-house team
Monitor and manage staffing levels, rosters, and labour costs to meet business targets
Deliver outstanding customer service and manage guest relationships
Manage financial reporting including budgeting, forecasting, and end-of-day reconciliations
Implement and uphold Three Pound Group’s service and brand standards
Ensure compliance with all RSA, health, safety, and licensing regulations
Lead by example, cultivating a positive, proactive, and professional team culture
Continuously identify opportunities for innovation, improvement, and efficiency
Experience and Qualifications
Minimum 3+ years in a senior hospitality management role
Strong understanding of venue operations, P&L management, and cost control
Exceptional interpersonal and communication skills
Valid unrestricted Approved Managers Card
A passion for hospitality and a commitment to delivering exceptional customer experiences
If you are ready to lead a dynamic team and take ownership of a new venue within one of WA’s most respected hospitality groups, we want to hear from you. Please apply below with your resume and a cover letter introducing yourself.
Apply here
