- Computer Systems Officer Level 2
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Temporary Full-Time up to 24 July 2027
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Parramatta
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for an Application Support Officer to be part of our Microsoft Infrastructure Platform, Technology & Communication Services Command. The Application Support Officer provides technical administration and system support for the day-to-day
operations of assigned NSWPF organisational Information and Communications Technology (ICT) applications.
As a Application Support Officer within the Messaging Team, you will provide operational and technical support for enterprise messaging and collaboration services, including Microsoft Exchange Online, Microsoft 365, Teams and associated communication platforms.
The role is responsible for assisting with incident resolution, service requests, user support, system administration activities, operational monitoring, troubleshooting and the day-to-day support of messaging services used across NSWPF. You will work closely with engineers, administrators, service management teams and business stakeholders to maintain service availability, performance and user experience.
In addition to general platform support activities, the role assists with authorised information retrieval and mailbox investigations, supporting legal, HR, audit and operational requirements. This includes conducting approved mailbox searches, validating results, handling sensitive information appropriately and maintaining auditability and compliance throughout the process. Successful applicants will develop expertise across Microsoft messaging technologies, operational support processes, information governance, incident and request management, and enterprise collaboration platforms. The role requires strong customer service skills, attention to detail, sound judgement, effective communication and the ability to manage competing priorities in a fast-paced operational environment.
View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
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competitive salary;
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flexible work options;
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opportunity to purchase leave;
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annual leave loading;
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corporate wellbeing programs including seminars and the Fitness Passport;
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free annual influenza vaccination;
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salary packaging options via superannuation contributions or a novated vehicle lease;
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convenient location for public transport and to shops etc; and
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in-house gym facilities.
How to Apply
Applications can only be submitted electronically via the I Work for NSW website.
To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.
Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.
Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.
Target Question 1:
A request has been received to identify all email communications between Staff Member A and Staff Member B between 1 January 2026 and 31 March 2026. Explain how you would undertake this request using Microsoft Purview, ensuring appropriate authorisation, security, privacy and evidentiary requirements are maintained.
Target Question 2:
A user reports receiving notifications that their mailbox is full. Despite deleting emails, they can only see a small number of messages remaining in their mailbox and folders. Describe how you would investigate and validate the issue. What areas would you check to confirm the user's report, and what potential causes and solutions would you consider to restore normal mailbox functionality?
Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.
If you require any further information about this opportunity, please contact the hiring manager Simon Skene via 0438 298 005.
To be eligible to apply for this role, you must meet one of the following statuses:
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an Australian Citizen;
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a permanent resident of Australia; or
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a New Zealand citizen.
Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Our commitment to Diversity:
At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
We understand that the recruitment journey may present unique challenges. If you:
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Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
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Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]
Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at
[email protected]
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
For more information on applying for roles with the NSW Police Force click here
For Technical assistance please contact:
[email protected] (Please include the word
Taleo in the subject line)
Thank you for your interest in this role. We look forward to receiving your application.
