Hoopla is hiring a Full time Venue Manager role in South Morang, VIC. Apply now to be part of our team.
Requirements for this role:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $75,000 - $85,000 per year
- This is an immediate start position
Venue Manager – Hoopla South Morang
At Hoopla South Morang, the Venue Manager is responsible for leading all aspects of the guest experience, team performance, venue operations, safety, and commercial results. As Australia's largest indoor family entertainment venue, Hoopla combines playground attractions, bowling, events, hospitality, and family dining, creating a dynamic environment that requires strong leadership and operational excellence.
Key Responsibilities:
- Lead and inspire a diverse team across customer service, entertainment, hospitality, parties, and venue operations.
- Drive exceptional guest experiences for families, children, and event guests.
- Manage daily venue operations including staffing, rostering, labor costs, stock control, and service standards.
- Oversee food and beverage operations in partnership with the kitchen and bar teams.
- Ensure compliance with workplace health and safety, food safety, and venue policies.
- Deliver strong commercial performance through revenue growth, cost control, and KPI achievement.
- Support and develop team members through coaching, training, and performance management.
- Coordinate parties, functions, school groups, and special events to ensure seamless execution.
- Maintain venue presentation, cleanliness, and operational readiness at all times.
- Build a positive, high-performance culture focused on teamwork, accountability, and guest satisfaction.
What Makes a Strong Candidate:
- Availability to work on Weekends, Public Holidays, Morning shifts, Night shifts. (40Hrs a week)
- Proven leadership experience in hospitality, entertainment, leisure, family attractions, or venue management.
- Strong operational and commercial acumen with experience managing budgets and labor costs.
- Ability to lead large teams in a fast-paced, customer-focused environment.
- Excellent communication, coaching, and conflict-resolution skills.
- Experience creating memorable customer experiences and managing high-volume operations.
- Strong understanding of workplace health and safety requirements.
- Ability to remain calm under pressure while maintaining service excellence.
Ideal Background Experience:
- Venue Manager
- Assistant Venue Manager
- Operations Manager
- Entertainment Centre Manager
- Hospitality Manager
- Family Entertainment Centre Leader
Key Achievements to Highlight:
- Increased customer satisfaction scores.
- Improved revenue and profitability.
- Reduced labor and operating costs while maintaining service standards.
- Successfully managed large teams and developed future leaders.
- Delivered successful parties, functions, and events.
- Maintained excellent safety and compliance records.
This isn't just another Venue Manager position—it's an opportunity to lead one of Melbourne's most exciting family entertainment destinations.
Pay: $75,000.00 – $85,000.00 per year
Benefits:
- Employee discount
- Maternity leave
- Parental leave
Work Location: In person
