Why Join Us?
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Join a global leader in claims management and restoration services
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Long-term career development opportunities within Crawford
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Exposure to supplier performance, analytics and stakeholder management
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Collaborative and supportive team environment
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Flexible working arrangements to support work-life balance
About You
You're a highly organised and analytical professional who enjoys working with data, identifying trends and building strong stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes.
You might currently work in:
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Supplier Support or Supplier Coordination
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Account Support or Account Management
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Insurance Administration or Operations
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Claims Support or Service Delivery
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Performance Reporting or Business Support
We're looking for someone who:
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Has experience within insurance or a related service-based environment
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Demonstrates strong analytical and problem-solving capability
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Has advanced attention to detail and reporting accuracy
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Builds rapport quickly and communicates effectively with stakeholders
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Is proficient in Microsoft Excel and Microsoft Word
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Takes ownership and consistently delivers quality outcomes
The Opportunity
As a Supplier Performance Support Coordinator, you will support the Supplier Performance team in delivering reporting, compliance, scorecards and supplier performance initiatives across Contractor Connection's national supplier network.
Your responsibilities will include:
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Support preparation and delivery of supplier scorecards and reporting
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Analyse supplier performance data and identify trends and risks
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Assist with supplier performance reviews and improvement plans
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Track supplier outcomes against agreed performance measures
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Produce operational reporting and Blueprint compliance reporting
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Maintain supplier records and support data integrity
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Assist with supplier escalations and stakeholder communications
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Support service delivery against agreed SLAs and client standards
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Build strong relationships with suppliers, adjusters and internal teams
Requirements
Essential
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Experience within the insurance industry
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Experience in administration, support coordination or account support
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Strong analytical and problem-solving skills
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Advanced Microsoft Excel and Microsoft Word skills
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Excellent communication and stakeholder management skills
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Strong attention to detail and organisational skills
Desirable
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Knowledge of insurance builders and restoration contractors
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Exposure to supplier performance, compliance or operational reporting
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Experience working with service provider networks or supplier relationships
Ready to Take the Next Step?
Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.
Additional Information
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Employment is subject to a national police check
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Applicants must be Australian or New Zealand citizens or permanent residents
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Crawford is committed to creating an inclusive workplace where all employees feel valued, respected and empowered to succeed
