About the Role
The IT Officer plays a hands-on role in keeping the organisation's technology environment running smoothly. Working within the Finance department, this position delivers Level 1 and Level 2 technical support, produces reporting and insights from company databases using tools such as Power BI, and partners with colleagues and external providers to resolve issues efficiently — all in service of the organisation's broader operational goals. Just as important as technical skill is attitude: we're after someone approachable, adaptable, and genuinely enthusiastic about helping people.
What You'll Be Doing
- Act as the first point of contact for staff technology queries, resolving service desk tickets quickly and effectively.
- Set up accounts, devices, and access for new starters, and manage the removal of access and equipment recovery when employees depart.
- Support the planning, testing, and rollout of software updates, working alongside CMET's parent organisations where required.
- Keep existing platforms and infrastructure stable, dependable, and well maintained.
- Work with both internal teams and third-party vendors to diagnose and remedy system faults.
- Foster productive working relationships across the business and with external partners through clear, courteous, and proactive engagement.
- Uphold the security of company systems, networks, and information at all times.
- Contribute to writing, refining, and maintaining IT procedures, standards, and supporting documentation.
- Assist with keeping the hardware and software asset register accurate and current.
- Take on additional tasks as reasonably requested by the manager.
- Carry out all work in line with Canberra Metro Operations' policies, frameworks, systems, and reporting obligations.
What We're Looking For
Technical Knowledge & Qualifications
Required
Working knowledge of Microsoft 365, the Windows 11 environment, and foundational networking principles.
Highly Regarded
- A postgraduate qualification in information technology or a comparable field.
Experience Required
- Prior exposure to a similar industry or operational environment.
- Three or more years providing Level 1 and Level 2 IT support, covering ticket triage, incident resolution, and escalation management.
- Demonstrated capability in Power BI and database reporting — designing reports, extracting insights, and working confidently with DAX and Power Query.
- Hands-on familiarity with Microsoft Azure and SharePoint administration.
- Proven ability to develop workflows and solutions using PowerApps and Power Automate (essential).
- Some experience applying R to query, clean, and reshape data.
- A history of building rapport with stakeholders at all levels, backed by genuine listening skills.
Personal Attributes & Capabilities
Positive, can-do attitude — brings energy and a solutions-first mindset to the team, and approaches setbacks, feedback, and changes to the role as opportunities rather than obstacles.
Strong communicator — expresses ideas clearly in both writing and conversation, tailors the message to the audience, and keeps colleagues informed with prompt, courteous responses.
Professional and composed — represents the organisation well with suppliers, staff, and clients, keeping a level head even when situations get demanding or interactions become difficult.
Analytical problem-solver — digs into issues methodically, weighs up possible fixes, and knows which problems to tackle first.
Organised and dependable — plans work in advance, keeps meticulous records, and handles competing deadlines without losing momentum or composure.
Growth-oriented — curious about better ways of working, receptive to new tools and approaches, and committed to staying current with evolving technologies and systems.
Team player — treats everyone fairly, collaborates willingly, and contributes to a respectful and supportive workplace culture.
Additional Requirements
- Willingness to work outside standard hours when the role demands it.
- Must meet any medical fitness standards applicable to the position, where required.
Pay: $30.00 – $41.00 per hour
Work Location: In person
