About the Role
The IT Officer plays a hands-on role in keeping the organisation's technology environment running smoothly. Working within the Finance department, this position delivers Level 1 and Level 2 technical support, produces reporting and insights from company databases using tools such as Power BI, and partners with colleagues and external providers to resolve issues efficiently. All in service of the organisation's broader operational goals. Just as important as technical skill is attitude: we're after someone approachable, adaptable, and genuinely enthusiastic about helping people.
What You'll Be Doing
- Act as the first point of contact for staff technology queries, resolving service desk tickets quickly and effectively.
- Set up accounts, devices, and access for new starters, and manage the removal of access and equipment recovery when employees depart.
- Support the planning, testing, and rollout of software updates, working alongside Radical IT Solutions where required.
- Keep existing platforms and infrastructure stable, dependable, and well maintained.
- Work with both internal teams and third-party vendors to diagnose and remedy system faults.
- Foster productive working relationships across the business and with external partners through clear, courteous, and proactive engagement.
- Uphold the security of company systems, networks, and information at all times.
- Contribute to writing, refining, and maintaining IT procedures, standards, and supporting documentation.
- Assist with keeping the hardware and software asset register accurate and current.
- Take on additional tasks as reasonably requested by the manager.
What We're Looking For
Technical Knowledge & Qualifications
Required
Working knowledge of Microsoft 365, the Windows 11 environment, and foundational networking principles.
Highly Regarded
- A postgraduate qualification in information technology or a comparable field.
Experience Required
- Prior exposure to a similar industry or operational environment.
- Three or more years providing Level 1 and Level 2 IT support, covering ticket triage, incident resolution, and escalation management.
- Demonstrated capability in Power BI and database reporting.
- Hands-on familiarity with Microsoft Azure and SharePoint administration.
- Proven ability to develop workflows and solutions using PowerApps and Power Automate (essential).
- Some experience applying R to query, clean, and reshape data.
- A history of building rapport with stakeholders at all levels, backed by genuine listening skills.
Personal Attributes & Capabilities
Positive, can-do attitude — brings energy and a solutions-first mindset to the team, and approaches setbacks, feedback, and changes to the role as opportunities rather than obstacles.
Strong communicator — expresses ideas clearly in both writing and conversation, tailors the message to the audience, and keeps colleagues informed with prompt, courteous responses.
Professional and composed — represents the organisation well with suppliers, staff, and clients, keeping a level head even when situations get demanding or interactions become difficult.
Analytical problem-solver — digs into issues methodically, weighs up possible fixes, and knows which problems to tackle first.
Organised and dependable — plans work in advance, keeps meticulous records, and handles competing deadlines without losing momentum or composure.
Growth-oriented — curious about better ways of working, receptive to new tools and approaches, and committed to staying current with evolving technologies and systems.
Team player — treats everyone fairly, collaborates willingly, and contributes to a respectful and supportive workplace culture.
Additional Requirements
- Willingness to work outside standard hours when the role demands it.
- Must meet any medical fitness standards applicable to the position, where required.
Pay: $30.00 – $41.00 per hour
Work Location: In person
