Part-Time Guest Service Agent
voco Melbourne Central
At voco™ Melbourne Central, we create warm, memorable stays through genuine connections and thoughtful service. We’re looking for a Part-Time Guest Service Agent who can support valet parking operations.
Your day-to-day will include:
- Delivering a friendly, seamless check-in and check-out experience
- Assisting guests with enquiries, requests, hotel amenities, hotel services and local recommendations
- Supporting valet parking operations, including parking and retrieving guest vehicles
- Coordinating guest arrivals and departures with care and efficiency
- Working closely with Housekeeping, Food & Beverage, Maintenance and other departments to enhance guest experiences
- Handling guest concerns professionally and promptly
What we’re looking for:
- Previous hotel front office or customer service experience preferred
- Confident driving ability with a full, unrestricted Australian driver license (required)
- Previous experience with Valet Parking is highly regarded
- Previous experience with Opera PMS is highly regarded
- Professional presentation and strong communication skills
- A proactive, guest-focused mindset
- Flexibility to work a rotating roster, including weekends and public holidays
What we offer:
- A welcoming, supportive team culture
- IHG employee benefits, including global hotel discounts
If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding service, we’d love to hear from you.
Pay: $27.97 – $34.96 per hour
Benefits:
Application Question(s):
- Do you have full Australian drivers license?
Experience:
- Hotel Front Office: 1 year (Preferred)
Work Authorisation:
Work Location: In person
