We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.
We are looking for a Field Service Engineer to join our Customer Technical Support team in Melbourne, providing high-quality service and support to Grifols customers across Victoria region.
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Install, troubleshoot, upgrade, and maintain Grifols diagnostic instruments and components.
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Provide customer service via on-site visits, telephone, and digital communication.
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Conduct preventive maintenance and ensure compliance with safety and regulatory standards.
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Escalate quality issues and maintain accurate inventory levels for repairs and replacements.
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Participate in after-hours support roster and respond to customer inquiries promptly.
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Collaborate with Application Specialists and other internal teams to resolve technical issues.
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Identify and recommend improvements to products and processes.
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Maintain documentation and service records in CRM systems within defined timelines.
The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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You hold a certificate in Electronics, Science, or a related field.
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You have 3 to 10 years of experience in a service or technical support environment. Experience in the IVD or blood screening sector is highly valued.
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You communicate effectively in English, both written and spoken.
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You are self-motivated, detail-oriented, and able to work independently.
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You are proficient in Microsoft Office and electronic testing equipment.
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You are willing to travel, including short-notice trips within Australia.
Contract of Employment: Permanent position.
Location: Melbourne, Australia.
Work Hours: 8:30am – 5:00pm (Monday to Friday), with flexibility for after-hours support.
This is a brilliant opportunity to join Grifols, a company that values its employees and fosters professional growth in an excellent working environment.
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