ABOUT ST. ALi
ST. ALi is one of Australia's most celebrated independent specialty coffee roasters, founded in Melbourne in 2005. A pioneer of Melbourne's specialty coffee movement, ST. ALi has grown from a single roastery-café to an internationally recognised brand encompassing multiple café venues, a state-of-the-art roasting facility, wholesale coffee supply, and a thriving e-commerce operation.
ST. ALi is built on a foundation of direct-trade relationships with coffee farmers, in-house roasting expertise, and an unwavering commitment to quality and sustainability. The company supplies premium coffee to cafés, restaurants, hotels, and retail partners across Australia and globally, while continuing to expand its wholesale and digital channels.
POSITION OVERVIEW
Reporting to senior management, the Office Manager is responsible for overseeing the day-to-day administrative operations of ST. ALi’s corporate office and supporting the smooth running of the business across customer experience, ecommerce, wholesale, and general administration functions. The role requires a highly organised and proactive individual capable of managing competing priorities in a fast-paced retail and hospitality environment. The successful candidate will support operational efficiency, coordinate office processes, assist with staff and workflow management, and provide customer-facing support across a broad range of business functions and product categories.
This position includes regular interaction with retail, wholesale, and ecommerce customers, including responding to enquiries, resolving issues, coordinating order-related communication, and supporting customer service outcomes across most operational line items of the business.
KEY RESPONSIBILITIES
- Oversee the daily operations of the corporate office, ensuring efficient administrative and operational support across departments.
- Coordinate office procedures, workflows, and administrative systems to support business efficiency and service standards.
- Manage customer-facing enquiries across ecommerce, wholesale, retail, and general business operations, including responding to escalated customer concerns and coordinating resolutions with relevant teams.
- Support the processing and coordination of online and wholesale orders, ensuring accurate communication and timely issue resolution.
- Liaise with internal departments and external suppliers, service providers, and contractors to support business continuity and operational requirements.
- Assist with staff coordination, onboarding, rostering support, task delegation, and general workflow supervision within administrative and customer support teams.
- Maintain office records, databases, filing systems, and internal documentation to ensure accuracy and compliance.
- Assist with invoice processing, expense reconciliation, and administrative financial tasks in coordination with the finance team.
- Coordinate office facilities, maintenance, equipment procurement, and workplace supplies.
- Ensure workplace policies and procedures are followed in accordance with company standards, employment obligations, workplace health and safety requirements, and relevant legislation.
QUALIFICATIONS REQIURED
- AQF Associate Degree, Advanced Diploma or Diploma
— OR —
- At least 3 years of relevant work experience may substitute for the formal qualifications listed above.
EXPERIENCE REQIURED
- At least one year of relevant experience in a similar field.
- Strong written and verbal communication skills with the ability to professionally manage customer and stakeholder interactions.
- Ability to multitask and manage competing priorities within a fast-paced environment.
- Experience working across customer service, ecommerce, retail, hospitality, or wholesale operations is highly regarded.
- Proficiency in Microsoft Office, CRM systems, and general administrative software platforms.
- Strong organisational skills and attention to detail.
WHAT ST. ALi OFFERS
- Collaborative and fast-paced team environment.
- Ongoing development opportunities within a growing business.
- Competitive salary package based on experience.
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person
