Do you want to make an IMPACT?
Customer Service Officer - Latrobe Regional Gallery
Morwell | Casual | Band 4A: $47.96
We're looking for Customer Service Officers to join the team at Latrobe Regional Gallery in a Casual capacity.
In this role, you'll be the welcoming face of one of Gippsland's leading cultural destinations, helping visitors connect with exhibitions, programs and events while supporting the day-to-day operations of the Gallery.
This is a great opportunity for someone with strong customer service skills who is looking to build their experience in a cultural venue, visitor services environment, or local government setting. You'll gain exposure to gallery operations, retail management, administration, community engagement and event support, while working alongside a passionate team that is committed to providing outstanding visitor experiences.
Why Join Us at Council?
When you join Latrobe City Council, you’ll make a real impact in your community while working in an inclusive, supportive and child safe environment that values your growth and wellbeing. We offer:
- Opportunities to support your learning, development and career progression
- A collaborative team environment where you’ll feel supported and connected
- Meaningful work where you can make a difference in the community
- A positive and inclusive workplace culture
- Flexible working arrangements to support your work-life balance
Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.
What You’ll be Doing
- Creating a welcoming and engaging experience for Gallery visitors, artists and community members
- Managing front-of-house operations including reception, visitor enquiries and customer support
- Delivering guided tours of the exhibitions each season,
- Assisting with public program set up and delivery,
- Supporting the Gallery retail shop, including sales, merchandising and point-of-sale transactions
- Assisting with visitor data collection, reporting and administrative activities that support Gallery operations
- Helping maintain a professional, welcoming and well-presented Gallery environment
- Working collaboratively with the Gallery team to support exhibitions, programs and events
About You
You are a friendly and energetic customer service professional who enjoys working with people and creating positive experiences. You thrive in a team environment, have excellent communication skills and take pride in providing helpful and personalised service.
You bring strong organisational skills, attention to detail and confidence using computer systems. Whether your background is in customer service, retail, hospitality, tourism, arts or another visitor-focused environment, you'll be passionate about connecting with people and contributing to a vibrant community venue.
Key Selection Criteria
- Demonstrated experience providing high-quality customer service and creating memorable visitor or customer experiences
- Strong verbal and written communication skills, with the ability to confidently respond to enquiries and build positive relationships
- Well-developed administrative, computer and organisational skills, including the ability to learn new systems and manage a variety of tasks
- Strong attention to detail and accuracy with cash handling
- Ability to work collaboratively within a diverse team and contribute to a professional, welcoming environment
We encourage applications from candidates with diverse backgrounds and experiences, even if you don’t meet every requirement.
Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.
Interested or want to learn more?
Contact Pauline Tranchant, Coordinator Latrobe Regional Gallery on 0403 547 019 . All discussions about recruitment at Council are confidential.
Ready to Apply?
Please click apply now to start your application. We’re looking forward to receiving your application by 5.00pm on Monday 14 Septemer 2026.
Belonging at Latrobe City Council
At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.
We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact [email protected] or 1300 367 700. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at [email protected] or 5128 6113.
