You will coordinate operations, quality and compliance across all homes — working directly with Team Leaders, the Director and external stakeholders to keep services running well and standards high.
The majority of your time is internal — operations, documentation, compliance and quality. The rest involves referral coordination, SC relationships and stakeholder engagement.
This is not an administrative role. You will need to exercise judgment, follow things through without being chased, and be comfortable driving accountability in people you do not manage.
Operations & Quality
- Coordinate operational follow-up across all SIL homes and work directly with Team Leaders to drive outstanding actions to resolution
- Review shift notes, care plans, risk assessments and participant records as a quality lens, not a paperwork exercise
- Follow up incidents and corrective actions to ensure they are properly closed
- Maintain compliance registers, track staff credential expiry dates, and keep Care Aid audit-ready
- Coordinate participant reviews and ensure agreed actions are followed through
- Support participant onboarding and new service commencements
- Identify gaps in systems, documentation or service delivery and resolve or escalate them with a clear recommendation
- Prepare concise operational and quality updates for the Director
- Improve internal processes and checklists as Care Aid continues to grow
Operations & Quality
- Coordinate operational follow-up across all SIL homes and work directly with Team Leaders to drive outstanding actions to resolution
- Review shift notes, care plans, risk assessments and participant records as a quality lens, not a paperwork exercise
- Follow up incidents and corrective actions to ensure they are properly closed
- Maintain compliance registers, track staff credential expiry dates, and keep Care Aid audit-ready
- Coordinate participant reviews and ensure agreed actions are followed through
- Support participant onboarding and new service commencements
- Identify gaps in systems, documentation or service delivery and resolve or escalate them with a clear recommendation
- Prepare concise operational and quality updates for the Director
- Improve internal processes and checklists as Care Aid continues to grow
Pay: $85,000.00 – $95,000.00 per year
Benefits:
- Employee discount
- Travel reimbursement
Work Location: In person
