Why join us?
At Southern Cross Care (NSW & ACT), We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.
About the Role
The Role – Full Time based at our Epping Head Office.
We're looking for a detail-oriented and customer-focused Home Care Billing & Claims Officer to join our Revenue & Billing team. This role is ideal for someone who enjoys working with complex financial processes, thrives on accuracy, and wants their work to contribute directly to meaningful outcomes for clients and their families.
Reporting to the Revenue & Billing Team, you will manage billing, claims processing and client account administration, ensuring compliance with government funding requirements and organisational standards.
You'll collaborate with Home Care teams, Finance, Rostering and Systems teams while liaising externally with Services Australia, healthcare providers, contractors and client representatives.
Key Responsibilities
Revenue, Claims & Funding Management
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Manage Medicare claiming through the Services Australia portal
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Prepare and upload claim files and complete refund reviews within required timeframes
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Process client movements, supplements and budget adjustments
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Review travel fees and funding allocations
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Investigate and resolve claim rejections, payment variances and anomalies
Billing & Financial Administration
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Prepare and issue invoices and statements for private and brokerage clients
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Maintain accurate client records and financial data in AlayaCare
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Process termination refunds and exit payments in accordance with legislation
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Support annual fee updates and system enhancements
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Assist with account reconciliations and revenue reporting
Compliance & Quality Assurance
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Ensure compliance with aged care funding requirements and organisational policies
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Conduct regular audits and quality checks to maintain billing accuracy
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Support internal and external audit activities
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Identify risks, errors and opportunities for process improvement
Client & Stakeholder Support
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Respond to billing and account enquiries with professionalism and empathy
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Assist Service Advisors with budget and fee-related enquiries
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Participate in debtor management activities
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Provide guidance and support to internal stakeholders during process changes
About You
You’re someone who enjoys accuracy, problem-solving and working collaboratively. You can manage competing priorities, meet deadlines and confidently communicate financial information to a range of stakeholders.
You’ll ideally bring:
Personal Attributes
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High attention to detail and accuracy
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Collaborative and solution-focused mindset
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Resilient and adaptable in dynamic environments
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Strong communication skills to explain complex financial concepts
Education and Experience
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Minimum 2 years in finance, billing, or claims processing
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Experience with client budgets and reconciliations
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Exposure to aged care, health, or government-funded environments (Desirable)
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TAFE or tertiary qualifications in Accounting, Finance, or Business (Desirable)
Skills and Capability
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Knowledge of Support at Home funding or willingness to learn quickly
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Understanding of claims processes and Medicare portals
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Intermediate Excel and ability to learn new systems (AlayaCare, Epicor)
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Ability to manage competing priorities and deadlines
What’s in it for you?
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Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
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Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
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Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
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Discounted private health insurance
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Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
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Annual leave loading
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Ongoing Training and Development
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Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
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Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
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Referral Bonus Program
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
