Chubb is one of the world's largest insurers - and right now, our Australian technology team is in the middle of something genuinely exciting: a full-scale digital transformation of commercial insurance, built product-led, agile, and from the ground up.
Purpose Of Role
The Experience Designer role is an independent contributor at Chubb who will be leading the full spectrum of product design activities. The role is responsible for designing experiences to solve customer problems by bringing together user experience and creative design. The role will drive the design to create intuitive solutions, bettering the design and usability of Chubb’s digital solutions and guiding user-centered methodologies from strategy, research, design, and user testing.
Who You Are
- You are excited by the prospect of designing amazing user experiences to solve customer problems by bringing together user experience and creative design.
- You are responsible for delivering the vision of user experience design and strategy.
- You are driven to create intuitive solutions, bettering the design and usability of Chubb’s digital solutions and guiding user-centered methodologies from strategy, research, design, and user testing.
- You are excited at the prospect at working with multi-disciplinary teams in an iterative manner to deliver Chubb’s superior service execution digitally.
You are committed to continuous improvement for both your teams, yourself, and Chubb’s culture.
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Key Accountabilities & Responsibilities
- Execute the UX process and implementation of projects associated with different business units.
- Carry out user-centric design practices. Conceptualize interfaces, visualize digital experiences or applications, and understand how each touchpoint is connected to the full user experience.
- Work with multidisciplinary teams to analyze quantitative and qualitative user research and synthesize user and customer data from many sources to identify opportunities; recommend user-centric design directions with an eye towards human value feasibility and economy.
- Conduct user testing and qualitative sessions to improve engagement, usability, and affinity.
- Apply, promote, and iterate design guidelines, best practices, and standards (i.e., Chubb Design System).
- Follow the existing responsive logic and produce adaptive design screens as well as provide UI implementation support across different platforms and sites.
- Illustrate design ideas using collaboration design tool such as Figma.
- Connect design strategy to business results.
