Agency Purpose
The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.
The AEC’s values and commitments
The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.
About the Team
The Hobart Area Office services the divisions of Clark and Franklin and is co-located with our State Office team. You will work closely with colleagues across our Burnie and Launceston offices, building strong relationships and regularly sharing information and expertise. We have a tight-knit team that values collaboration, professionalism and mutual support. As part of a national network of Service Officers, you will undertake a range of administrative and operational activities that support electoral roll maintenance and the delivery of electoral events.
The team typically consists of 5 to 10 employees; however, staffing levels increase significantly during electoral events as we engage a temporary workforce. This provides opportunities to work with people from diverse backgrounds. This may involve contributing to election-specific projects delivered in a fast-paced environment, with tight timeframes, increased public scrutiny and multiple interdependent priorities.
During electoral events, additional working hours may be required to support critical activities and meet fixed legislative deadlines.
At the AEC, you will develop strong connections with colleagues and supportive networks while contributing to the delivery of an impartial and independent electoral system with integrity.
The Opportunity
This is an exciting opportunity to join the AEC and contribute to work that has a direct impact on Australia's democratic processes.
We are seeking an enthusiastic and motivated Service Officer to support the delivery of Australia's electoral system. In this diverse role, you'll combine customer service, administration, project support and election delivery to help ensure Australians can participate in democracy with confidence.
As a Service Officer, you'll provide frontline support to the public, responding to enrolment enquiries and processing a variety of electoral enrolment applications. You'll use your attention to detail, sound judgement and problem-solving skills to help maintain the accuracy and integrity of the electoral roll.
Beyond enrolment services, you'll contribute to the delivery of key electoral projects and activities. This may include supporting recruitment processes, coordinating operational tasks and working across a range of teams to meet agency priorities. During electoral events, you'll have the opportunity to take on additional responsibilities, including coordinating event activities, training and supporting temporary election staff, leading small teams and contributing to the successful delivery of election operations. We provide the training, support and guidance you need to succeed and grow in the role.
You will thrive in this position if you enjoy delivering quality customer service while balancing competing priorities in a dynamic environment. Success in this role requires strong organisational skills, attention to detail, adaptability and a willingness to learn. You'll build positive working relationships, collaborate effectively with others and contribute to a supportive team culture. Most importantly, you'll bring a proactive approach and a commitment to achieving positive outcomes for the Australian community.
To excel you’ll have:
We are seeking a motivated and capable professional who can demonstrate the skills, knowledge and experience required to perform successfully in this role.
- Resilience and a positive approach, with the ability to adapt to changing priorities and operational requirements.
- Well-developed communication and interpersonal skills, with the ability to build productive working relationships and collaborate effectively with colleagues and stakeholders.
- The ability to provide accurate advice, exercise sound judgement, seek guidance when required and learn from feedback.
- A strong commitment to working collaboratively to achieve positive outcomes and contribute to the AEC's strategic objectives.
- The ability to deliver quality outcomes within agreed timeframes while working within established priorities, policy frameworks and resource constraints.
- Accountability for completing allocated tasks, making decisions within defined parameters and, during electoral events, reviewing work for temporary election workforce employees.
- The ability to resolve workplace issues with guidance and support from management when required.
Eligibility
- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.
