Are you passionate about creating positive professional learning experiences for teachers and school leaders?
The Academy's mission is to enhance and improve student outcomes across rural, regional and metropolitan schools through specialised professional learning and pathways, and to raise public awareness of the profession. Information on our legislated objectives is available on our website: Our strategy and story | Academy
At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership. We also provide pathways for school and system improvement and raise public awareness of and confidence in the profession across government, Catholic and independent systems.
We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.
The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard.
About the Division
The Regional Division leads the Academy's statewide regional presence through seven centres in Bairnsdale, Ballarat, Bendigo, Geelong, Mildura, Moe and Shepparton. It is responsible for representing the Academy in local communities across government, Catholic and independent school sectors, ensuring equitable access to high-quality professional learning, and strengthening pathways into and within the teaching profession.
The Division delivers and enables professional learning aligned to the Academy's leadership and teaching excellence priorities, while responding to local needs, emerging trends, and system priorities. It plays a critical role in reducing geographic barriers for rural and regional educators by providing local access to programs, facilities and networks.
Each centre is staffed by a locally embedded team with strong knowledge of their community, education context and stakeholders. These teams lead engagement with schools and regional partners, support participation in Academy programs, and contribute to broader public engagement and promotion of the profession.
The Division also leads the delivery of major statewide initiatives and events, including large-scale conferences, and contributes to whole-of-Academy strategy, planning and implementation. It works closely with all Academy divisions to ensure coordinated, high-quality delivery across the state.
About the Role
This position commences 1 January 2027 and is Fixed Term until 31 December 2027.
The Participant and Program Support Officer is the face of the Bairnsdale Regional Centre, providing hands-on support to ensure every participant has a positive and seamless professional learning experience. Working within a collaborative team, this role supports the day-to-day running of the centre and its programs, from registration through to room set-up.
The responsibilities of the Participant and Program Support Officer include:
- Providing high-quality end-to-end administrative and logistic support from program inception and participant registration through to program conclusion
- Supporting participant communications across program stages using established processes and templates
- Setting up rooms and virtual environments for professional learning events, including catering and accessibility coordination
- Supporting the hiring of the Regional Centre for external use, including by schools, local community, and commercial organisations.
- Providing administrative support to the Regional Centre, including maintaining relationships with local facilities management service providers to ensure safe and effective operations.
Capabilities
- Demonstrated experience in supporting a customer-facing operational environment to respond to participant enquiries, escalating complex issues as required
- Ability to maintain accurate participant records and systems
- Ability to assist with participant registration, onboarding and communications
- Attention to detail and strong organisational and administrative skills to support program processes
- Managing the efficient hiring and use of the facility by external parties.
- Good communication and collaboration skills
Willingness to learn and adapt.
Desirable Qualifications and Experience
- Relevant experience working in a dynamic, high performing customer service team.
How to Apply
Please respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume.
Further Information
For more details regarding this position please see attached position description.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Carol Roberts, Manager - Bairnsdale Regional Centre via (03) 9084 8404 or [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Monday, 7 September 2026.
