recruiter

client services

psychologist

social worker

qualified professional

atWork Australia

Possibly not the worst employer that I have ever worked for, but this particular business comes close. Extremely non-transparent in their dealings with both staff and clients, to the  point it verges on the bizarre and or non-comprehendible. Incredibly top heavy agency, with managers and project officers, media reps and consultants, literarily falling over each other in the corridors,  with little to do, (other than gossip with each other, go to endless conferences/workshops across the country and get onto Facebook, whilst online) whilst base to middle level staff, are completely overworked and overwhelmed with an ever increasing array of work tasks and responsibilities. This company goes out its way to spruke they are people, centered with the client being the focus of everything they do, when the exact opposite is true. Strangely obsessed about privacy to the point, that managers want to be cc'd into staff emails etc, but are not particularly worried about clients, having to discuss personal problems, in open spaced areas, where their is zero privacy and several other persons present, also listening in on the conversation/s. Offices are also dank, dingy, not cleaned regularly, building work not completed, contain cheap and or broken furniture/amenities, with many having no lunch rooms at all for staff and or clients, and only one toilet, and no waste paper baskets/bins and or whiteboards. Pay is also woefully low for base grade staff such as Job Coaches and Employer engagement staff and not great for other staff, outside of management level either. 

Great atmosphere day to day! My day is always busy and back to back with face to face contact appointments with clients and admin to complete, my day starts with a large coffee, I always print my diary to review the clients that are coming in for the day to discuss employment and job searching and prepare for them. I enjoy the job as it is rewarding when we are able to find a client suitable and long term employment. The smile on the clients face when they have the job start is best. The office i work in is very easy going and friendly and helpful, always there to have my back when i need help. Hardest part of my job is trying to help the clients with their mental health and not get to attached emotionally. My Manger is very hands on and is there for support at a drop of a hat. I enjoy speaking to employers as well to help with their needs for staffing. I am lucky i work where there is free parking and open space desk situation and accommodating kitchen and close walk to a major shopping Centre. As a full time worker and mum it helps when you can get over to shops to get those last minute things. My work place is flexible as well when it comes to having time off for appointments and sickness with my family. 

A very rewarding job in terms of building rapport with clients, and staff members. 
Management however, have a lot to improve on.
They will entice you with rewarding incentives, but cannot deliver.
It’s quite sad to see how the company has changed, especially with treatment of their staff.
They do not value their staff at all. They will overwork you, and despite exceeding KPI’s each month, there is no recognition, appreciation or incentives as they advertise, which is quite disheartening and down right upsetting. 
In terms of pay, despite your qualifications and how long you have been in the industry, you will be paid the same as someone who has just started, and will not budge on an appropriate pay rise to match. 
Despite exceeding all tasks, the second you may fall behind due to the excessive work load, they will be onto you almost instantly and make you feel belittled. They openly insinuate that you are incompetent, even if the task was a company set goal (not priority), not a department one.
Overall, the staff are absolutely amazing as are the clients.  Unfortunately however, management play a huge part when it comes to loving your job, and they do not make it easy to do so. It is truely so sad to see such a reputable company take advantage of their hardworking staff. No matter what you do, they are only focussed on how they are perceived by the public and the department, even if it means pushing their staff to their absolute limit because they refuse to hire. 

I would not recommend anyone to work for this company as there are too many managers trying to manage the company and it just doest work. One manager will say one thing and tell you the process of a task and then another will tell you you're doing it all wrong but then if you try to defend yourself and say it was the way you were told to do it they don't want to hear about it. There is no structure and all staff are complaining about there being no time to complete your tasks and about having to complete work at home or not getting a lunch break as they are trying to get there work complete. God forbid you ask for help becuase they will just tell you to read the guidelines. Also if you have an issue with manages don't make a complaint to state management as you will be told to pretty much suck it up or re-evaluate if you want to be working for the company. I recommend not to complain about anything as it will get you fired. Do yourself a favour and don't work for this company, thought it was going to be a new start in an industry I always wanted to work in but instead it has made me lose my passion for it. Just a terriable company all round.

When I began with AtWork it was great, a bubbly environment, some positive changes where in the midst. Attitude and support were high. Unfortunately this environment and level of support was very short lived. Sites struggling to meet budget or KPI were not supported with strategies to improve, threatened with PIPs was the attempt from upper management to improve team morale and work ethic, scare tactics. The training for new team members is a 0/10 very poor. The growth opportunities is 0/10. Constant targeting from upper management working to push people out of the business. Sudden change to employee workloads with no open discussion on remuneration to compensate the new duties. Too much micro management of the wrong people while others do less than the bare minimum and get rewarded. Disgusting workplace. Disgusting offices. Disgusting upper management.

What is the best part of working at the company?
The salary for the role was competative.

What is the most stressful part about working at the company?
No training. Management was more interested in themselves than helping their staff when it was required. Unattainable KPI's that were more important to the organisation than the actual clients. Clients were named as a money amount to the organisation based on the level of assistance they required. I resigned from my role after just a few months bases on my ethics alone.

What is the work environment and culture like at the company?
Toxic. Bad management. Wrongful view of what they exist for. Happy to just put you in a new role without decent training and watch you fail. You work your guts out to try and obtain your high monthly KPI's but it's the company that gets the recognition.

You are required to find 8 placements per month despite a caseload that means you only see a client once or twice a month. KPIs are largely dependent on lazy clients who won't answer their phone or come to appointments. Toxic environment where you are isolated from office conversation and fake colleagues who don't care about you at all. Idiotic management decided to replace 2 full time job coaches with a part time job coach and we all got much higher caseloads. Obvious favouritism with colleagues getting recognition despite doing a worse job. Huge safety issues in office not addressed. We had a door that didn't lock from inside not fixed despite multiple requests. Junkie clients who don't want to work. Best decision I made was to leave 

I honestly cannot hype atWork Australia up enough. There is a continuous amount of support and guidance from not just management and above but from each and every collogue. Not everything we have to do in this job is pleasant but as an overall team, I am so glad I started with atWork Australia. My back ground is Disability support and management,  and I honestly get just just as much personal and professional reward from being a carer to a Job Coach. I cannot tell you how much of a pleasure it is to want to come to "work" everyday, there is so much potential growth and personal development, I can't wait to see where I end up with in the organization as an ongoing life journey with in my career. 

I honest couldn’t ask for a better company to work for, atWork Australia  has so many different opportunities. 
They are great with the flexibility of work / life balance.  
Personally my service manager is amazing with our team, Constantly there supporting our growth and development, up skilling when possible and building a strong team environment.
I absolutely love the team I work with, I travel 45+ minutes to work daily and that is completely by choice because the people I work with make it a happy enjoyable atmosphere. 
We definitely have our crazy days but we all rally together get the jobs done. 



There simply isn’t enough time in the day to get your work done and the disrespect from clients is not worth the money. Work place gossip occurs. In admin you are basically expected to do admin, be a Personal assistant to all the other consultants, answer all calls and be a employment consultant for stream A jobseekers. Being in control of peoples centrelink payments never ends well. 

Top Job Titles	Average Salary
Recruiter 9 salaries reported	$66,000 per year
Client services 2 salaries reported	$60,000 per year
Psychologist 15 salaries reported	$80,000 per year
Social worker 2 salaries reported	$80,000 per year
Qualified professional 2 salaries reported	$80,000 per year

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