YD Australia

I am currently employed at Yd. (South Wharf DFO, 20 Convention Centre Pl.) and have been there since late October 2016 as a Christmas casual. When I started, I was unfamiliar with the concept of KPI’s and understanding customer needs. Even though I was at Ozmosis for a while, I was inexperienced in the field of retail. Since I started, until now, I continue to grow and develop my customer service skills, maintain high KPI’s, and knowing how to read and understand the needs of a customer. Keeping a positive vibe and energy at work is very important to me because it affects all aspects of a workplace including a customer’s experience, work ethic and mood of all the staff in store as well.
The hardest part of my job was having to deal with unprofessional competitiveness by other team members. This frustrated me because I work very hard and for someone to intentionally create a negative and uncomfortable work environment for someone else is in no way professional and also affected the vibes in store and affected sales. It not only affected that, it also affected my work ethic, and mood.

Sometimes they make you stay back at work after your shift has ended, the maximum time i had to stay back to "clean" and count the till cash is 40 minutes unpaid work.

theres also no cameras in the store (only fake ones) so if anything happens to you as an employee theres no video evidence. 
which makes you feel unsafe especially when youre on the floor alone and everyone else is on their break outside the store

they do not praise you for exceeding your target sales KPS, infact they raise it even higher for the next week that you come in (Example: My target sales is $1.2k per shift which is unreleastic since theres not that many customers in the store to buy anything to begin with.... but even if you exceed $1.5k they dont congratulate you, they just raise the stakes higher making it more stressful for you)

management will force you to be a pushy salesman which can be uncomfortable for those who dont want to come off that way.

Management is worked very hard but takes care not to let too much heat come down on casuals
Encouraged to come into work, very rarely did I feel stressed 
Expected to know your targets and make budget every week, but in no way an unachievable figure.
Good company culture. Stress the importance of connecting with your customer and seeming them as people more than dollar signs.
Flexible working arrangement during uni, can request time off approaching exams
Seek out potential to give more responsibilities to, eg store caretaking during manager's absence. 
Trained in leadership and team mentoring even as a casual. 
Manager's are always happy to share their knowledge.

- My typical day at work was simple, serve customers and do the stock
- I've learned so many things from YD, like always respect everyone, how to use a cash register, how to greet people in a professional way and how to unload stock.
- The management and co workers are great people to work with as we all get along great.
- Hardest part of my job is dressing the manikins.   
- The most enjoyable part of my job is that i can have a laugh with the fellow team and customers.

I am a current casual working across 2 stores and I found the interview fun and great to be able to show my styling techniques through visual examples. 
I was interviewed by the area manager and store manager who explained the role expectations, company culture, hours of work they were looking for and how the role of a stylist helps with meeting KPIs and sales. I am thoroughly enjoying my shifts and can’t wait for a full time opportunity to become available. I thrive off working

Fast paced and competitive, i enjoyed having the pressure and encouragement to meet sales targets as it kept this job exciting. Working as a store manager we created a fun and inspiring environment together and built up positive relationships with each other and with customers. 

The job can vary from fast paced and slow paced depending on when or where you work. 
For me in yd.'s Parramatta shop, it gets really intense and may get difficult to point where won't have a break. 
However, the co-workers and the atmosphere make it worthwhile, fun and exhilarating when selling an item and communicating with customers.



No one day is the same, everyday at YD is a different day from the customers that come in to the in-store task the team go through to make sure Merchandise levels are high and customers are taken care of.

YD is a very engaging company where you are involved in achieving KPI's to improve the performance of the business. The management is well structured and always willing to train to improve performance of individuals.

When I was working at Yd. I was currently the youngest employee, which was a little daunting; however, everyone there was very kind and welcoming and I have remained friends with them since living.

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