WooliesX

The contact centre roles may suit individuals who are thick-skinned, extremely resilient, and looking for a foot in the door to a larger organization. However, those who value a supportive team culture, mental wellness, or a customer-first philosophy may find the experience disappointing. Success in this company often depends more on personal stamina and politics than on talent alone.
Pros:  There are strong career opportunities if you're able to persevere through the initial entry-level roles  Cons:  Staff turnover is extremely high. It’s common for only a fraction of new hires to remain with the company after six months, which speaks volumes about the sustainability of the work environment.

Really recommend working with these fabulous people. So many switched-on folks that just want to get stuff done, leave the egos at the door.  I was in the new B2B unit of WooliesX, this team is really starting to hit their stride after a reorg and agile transition in 2020.

Product squads have just doubled, lots of interesting initiatives underway. Great learning experiences working closely with the business and product owners.  Great and easy culture of inclusiveness and acceptance.  Sometimes new stuff appears that is top priority and everybody jumps to accomplish it with no whinging. Great comraderie.

What is the best part of working at the company?
Everyone works as a team and management is proactive in resolving issues ASAP…great company to work for with day to day benefits

What is the most stressful part about working at the company?
Being on time … is the only worry zi have….

What is the work environment and culture like at the company?
Positive and accomodating with conflict resolution a priority and well dealt with

What is a typical day like for you at the company?
Assisting completing tasks and being open and responsive in helping others complete theirs

Very hierarchical workplace. Definitely have some good apples but they’re usually drowned out by the team leaders drunk off “power”. Pressure for KPI’s is okay, job is generally just tiring especially when they don’t employ enough people to meet the demand of calls. Good motivation initiatives like ordering in food etc and pay is consistent.  

I have enjoyed connecting with my colleagues at the Rochedale CFC but working in Dispatch means a repetitive routine for 5 hours and constant 'pulling' to work in other departments. As a Dispatch Team Member, you are arguably one of the most skilled team members on the site but the pay doesn't reflect the capture of greater skills.

Job consistent of taking inbound calls and helping customers with their online orders. 
Had training for 1 week. 2 weeks training with support.
Working from home was convenient. 
Able to get assistance from seniors. 
However no job security. Fire people very easily and don't get opportunity to redeem yourself.

Working at WooliesX was good because of the staff who joined with me. They make u feel uncomfortable. They over promised and under delivered. Staff were good but it’s draining and you feel like a robot. 

Store managers and regional managers only focus on covering themselves, wont look out for staff interests just their own. Met some good people that I worked with, but most were hired because they knew the manager not because they had the necessary skill. 

I had a great time over at Woolworths, the team is pretty chill and laid back but when work is needed to be done, everyone locks in. Management is decent, just needed more of a welcoming and open mind when hiring people

great place to work depending on what store, my store was fast pace but everyone got along really well, there was also barista skill involved so was hectic in morning.

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