Vita Group

No progression in career as promised. No self development as you need to be in the business for 3 years before getting anything. 
The hungrier and smarter you are the more management try to suppress you. Going to chamber events unpaid while manager goes home threatens your job with it. Un secure manner of keeping stock, things go missing and it gets blamed on you. Customers treated like rubbish if they don't like it they can go. NO compassion for the small business customer. Only people who do shonky deals make commission. Best is you win prizes and incentives management find a way to make it as if you have done it illegally then keep prizes for themselves. I have had multiple gift cards delivered by post but been missing while manager accepts all deliveries. Waste of time if you are serious about building a career stay away. Also if you can read financial reports then look at the finances of company and tell me how they can pay so low and have multiple error on payslip they they do not remember despite the array of systems. ABSOLUTE JOKE! Telstra needs to monitor this shonky mob.

Advice - Don't work for Vita.. Get a sales role reporting to Telstra.

Vita group is all about the profit. Poor management and poor training in the sales industry. Employees are favourited among the pack. 

Really cringy unproductive morning meetings where a 19-year-old will tell you how to sell more as they had a better week than you last week.

Almost forced to add on accessories bundles onto customers new contracts without the customer knowing. If you actually try to sell the "hidden" bundle honourably to the customer you get "coached" on how to "sell". One time - following vita groups way of being a "sales pro" hiding things in contracts resulting me almost getting into a fistfight with a customer. That was the last straw for me.

The commission is a joke. You have an unrealistic target of selling 4k on a 5-hour shift and if you don't you get no coms.

I provide customers with a solution around their telecommunication needs and access to internet. My greatest satisfaction is when I can find a solution which saves the customer money or solve a difficult issue they have been experiencing.
I have had many opportunities to practice patience and my conflict resolution skills.
We have a huge turn over of management at the store mostly due to lack of training and support provided to regional areas from upper management.
I find the hardest part of the job to be the life and work balance. Due to the regular turnover of staff there are often shifts which need to be filled and this can mean some fortnights I am working 90 or more hours.

This company has extremely high expectations of sale targets and general targets. You can do your absolute best, to only be “coached” and told to do better or there’s the door. They take your life outside work to no consideration and want you to be always available to work. Constant missed breaks, unpaid overtime and the expectations to do online learning at home in free time - unpaid. The one thing that was a joke is the care the company had with staff health and mental health from such a high pressure, stressful job. It was more about the scare tactics of conversations of are you fit for your role, or are you actually trying conversations. Finally, I personally worked extremely hard in my role,  to only always be put down and told It wasn’t good enough. Highly recommended not to work for this company If you value your health, and self esteem!

Meeting Sales Targets
Selling Mobile Phones and all other smart devices on contracts to customers
Communicate with customers to resolve complaints or ensure satisfaction
Always offering a consult to the customer to make sure the customer is on the right and best solution
Helping customers if they need to recharge their Prepaid Mobile Phones and or their Mobile Broadband and by putting their prepaid credit Recharge Voucher onto their devices for the customers
Helping customers pay their bills by printing their bills off if the customer don’t have the bill with them and then paying them through the computer program for paying customer bills

The company is completely focused on making money it doesn’t matter if it’s a little old lady they want you to rip everyone off!! I assure you i’m not a disgruntled employee this is a warning to anyone that is honest stay away! I worked at Vitagroup’s Telstra stores for 6 months and left because when you don’t sell dishonestly you are looked upon as a underperformer. The weekly coaching sessions are simply either lectures on why you are t ripping enough people off or master classes on deceiving people Trust me stay away if you have any integrity and self respect this is not the place for you they will take advantage of anyone they possibly can.

In the 2.5 years I’ve worked for vita, I have had no issues. Our targets are high but not impossible. You get what you work for commission wise. My team all have really great months and we work well together for the benefit of the team. We have never had dodgy sales practises and it is crucial that we don’t hide or “push” customers into sales. Higher management is more than helpful and open to listening to you and helping you where needed. 

Productive and fun workplace with a beautiful large lunch/party area with the outdoor section for staff to have fun with coworkers or quiet time on their own. 
There are always fun activities planned by the company for staff to attend, so it is a well-balanced environment.
Management is very approachable, understanding and cooperative. 
I enjoy going to work every morning cause it is a fun place to be in.
It will be sad and very hard for me when my time with the company comes to its end and I will have to say goodbye to all the friend I made here.

standard sales environment, fast paced and high stress environment, 
Must be able to get along with big personality types as team motivated by sales environment. 
Must know how to handle complains from customers and sometimes aggravated and hostile people. 
Can earn big $$$. paid on customer service and metrics
You get what you work for. 
Good opportunity to grow within business if you fit criteria and put in the effort. 
continuous on the job learning- must be a fast learner. sink or swim 
hard sales and target figures.

plenty of room for advancement, friendly staff, willing to transfer exceptional staff to other stores and provide advance training when needed.

hardest part of the job was customer expectations of you being able to just solve every issue they had with their provider at a press of a button.

funnest part was meeting new staff in new stores and being awarded for hard work, vita also would put their hand in to help you were ever you needed without a second thought.

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