engineer

Verizon

Working at Verizon requires a very flexible approach to each day. Frequently, there were urgent matters (usually problems caused by our end users) that would need to be addressed as soon as possible. There was also a general need for documentation and organisation of the network that Verizon maintained. These two needs made sure there was always work needing to be done. 

However, many days would pass with a large amount of repetition. The daily tasks needed to keep a complex network in order are numerous, requiring a lot of routine in every day.

Management was very distinct but very engaged with their technical staff, most having a background in the area. That said, being an owned subsidiary of a larger multinational there was a sense of disconnect with the parent company. But the local branch I was employed with largely functioned autonomously. So this did not affect the work environment beyond the occasional disagreement.

The hardest part of the job was getting used to an enormously complex working environment. All areas of the business from service desk to technical staff to internal management and sales required me to learn large amounts of procedures and methods. And the technical proficiency needed for the technical jobs was mostly well out of my experience or training. Nevertheless, I found a balance working the jobs I was given and was able to succeed in the areas I was placed. This, combined with the satisfaction of working during rather flexible hours, was very enjoyable.

Apart from the low-skilled, over paid, highly strung clique, obsequious teams associated with sales functions fueling a toxic micro-management culture spawning bad practices, it was a reasonable place to work. The place had literally good stories (capabilities) to tell "on paper", reality and delivery though was another story! Unfortunately, deadwood ended up making it into low, middle and regional management positions and stayed on for years stifling any innovation and advancement. The business results and failed processes showed this for years. The place has been on a sharp decline, any good results displayed are highly questionable and probably due to creative accounting yet to be audited. "Leadership" in the region were literally unqualified in their craft, but greatly skilled at being haughty and narcissistic. Luckily the region has a rich US mothership to prop them up. Many there are only able to pretend to add value and fortunate enough to be leeching rewards off the few cash cow clients that they inherited from many years ago whom they didn't even personally win or bring on board. If you like sucking up though, you will thrive or even get promoted to help run the place further into the ground. They have this thing called the Credo and an emphasis on volunteering. That is supposed to be positive guiding behaviours for all employees, sounds good right? However, some of the behaviours observed was anything but living the Credo, it was hypocritical and highly farcical to watch. The place really needs a hard reset and a good place to start would be clearing the chaff from the top.

To summerize by jobs, I can only come up with one word and that word would be security.  On my most current job ( not current, released  as of July 1st. because of the sequestor) we started early, answering incomeing calls, calls that had to be screened, 
names that had to be looked up, people that had to be verfied, and people that were transfered to another operators, if I could not handle them. I setup conference calls in-side and out of the area. As well as  handled TTY calls on phones/computer and sametime messages.I learned that was more security involed in some jobs, then I ever though of.I believe the hardest part of the job is the people.  There is so  many types, and on voice to voice you get to experience all types, some good, bad of sad.  I just liked my job, I should have added fun and funny people to that list, because there are some funny and nice people on the phone. 

As a sales representative with plenty of tenure i can confidently say this is the worst job I've ever had. The biggest problem is Verizon cant make up their mind if they want sales reps to be customer service orientated or sales orientated and for that the commission structure is WEAK. Expect to deal with a plethora of terrible customers sent in from customer service and indirect locations expecting you to fix their problems that you typically can't fix. 

The only good side to verizon is the benefits are not bad. Room for advancement is there but they're so corporate you could come in as a CEO of another company and they would still start you as a sales rep until minimum 6 months in. I would avoid and work for indirect, at least the BS you deal with you're getting paid much more for commission wise.

There was unnecessary levels of management due to the fact that the manager in charge didn't  have an understanding of the business, and lacked personal skills. The workplace culture was toxic, employees time and tasks being micro-managed, an indication of very poor management. The hardest part of the job was to focus on the job on hand, whilst dealing with the politics and the systematic targeting of employees. The culture was not conducive to any growth or learning. This was the absolute worst company I have ever worked for, and it is unfathomable that this culture was tolerated by the business.

I've been with them a long time and the company now is completely different than when I started. Almost unrecognizable. Leadership says they care about employees but the pay structures and quotas are only focused on the shareholders and making them money. We are profitable every year but bonus programs and raises decrease or disappear yearly.  There's no room for growth in my area due to lack of opportunities in the state I live in. It's become very frustrating.

Verizon for the most part was good experience doing tech work. Gave me experience to deal with users on a personal basis as well as a professional basis. Management was overall receptive to needs and provided adequate helpfulness in doing my job. My co-workers were the best to be with. The hardest part of my position at Verizon was dealing with the constant changes that Verizon implemented. However I did enjoy myself while assisting new comers and seasoned techs while working for Verizon.

New commission structure leads to more shady practices by reps and managers. Managers will turn a blind eye until a customer complains. Quota has reached unattainable levels while we have less customers coming into stores and the company knows that. Morale has been lowered because every one is making less money.

When the American management decided it was going to run the Australian group from America with American culture it went down hill. They wanted their procedures and systems that were in place there but not here implemented and used, chaos ran supreme and they would not listen that they had not been implemented.

No different than any other big company. The manager provided a great opportunity to build interpersonal skills. This allowed lead technicians to manage day to day operations. The only task not experienced was developing expense/capital budgets.

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