practice manager

school education manager

educator

coordinator

program manager

TheirCare

Initially it was my favourite job I‘ve had because of the hours and the kids, but went downhill. 
I was asked to sign a form at my induction shift consenting to be the Responsible Person on a shift if needed, but told I‘d have training prior and that they would confirm with me before rostering me in that position — that didn’t happen. 
The first time I had to step up as RP was for a morning shift at a school that I had never been to without being contacted about getting the keys, and there were several problem behaviours of students that warranted suspension that never happened. Once I fed this back to managers they apologised and said it shouldn’t have happened, but I continued to get RP shifts without training. I only ever did the online training re: holiday program. Things progressively got worse after that and with the high staff turnover rate and hiring not done proactively, I was rostered as RP more often than I was rostered on as an educator. I was effectively coordinating a service for a term when someone left, but they had given several months notice and still TheirCare failed to hire a replacement. I received minimal support and often had to deal with concerning student behaviours alone as other educators were not very good at their jobs, i.e. zero initiative or actively upsetting children instead of remedying the situation. Also had to induct someone myself, which I was not compensated additionally for. 
Eventually there were major structural changes of higher ups and it felt like our whole area was left in the lurch, rarely able to get in contact with our area manager. I felt sorry for the operations staff in my region because I knew they were trying their best, but could only do so much without higher support. One even apologised to me that they had to consistently change our rosters due to shortages at other schools, removing our ISS funded staff for children who needed extra support which made the shifts completely unmanageable. It was very stressful and requests for support were met with comments about next term being less stressful after they hire more casual staff.
It‘s a real shame as inconsistency from staff turnover only makes things harder for the kids attending, and I honestly felt guilty for resigning but could not handle the stress of being a CASUAL employee any longer.

What is the best part of working at the company?
100 percent the children. The school is surrounded by beautiful bush land and the children and workers expierience beautiful bird's and wild life eveveryday.

What is the most stressful part about working at the company?
TheirCare look good on paper, after working for the company for just over a year with me just hanging on for the last 4 months because i'd made strong connection's with the children. I know of doggie day care's that are run more efficiently and to higher standards.I expierienced a Lazy and un-supporting managment, unapprochable  managment, overstretching staff leading to burn out, most policies and procedures both company and Government are ignored to the point children;s health and wellbeing are put at risk. 

What is the work environment and culture like at the company?
TOXIC. Not run to ratio, no advertised activities EVER took place it was just ssupervising kid's in a playground.

What is a typical day like for you at the company?
You hit the ground running as soon as you walk through the door. Juggling ten thing's at once and be epected to be able to suppervise children efficently. You Just can't. Management stayed in the office 95% of shifts with no support on the floor.

What is the best part of working at the company?
They pay above award rate. Meet new people of all walks of life, versatile and lots of options of where to work.

What is the most stressful part about working at the company?
Single staff services can be stressful for Coordinators because of workload for only one staff, also dependancy and trust is harder to work on with families

What is the work environment and culture like at the company?
Its good when you have a good area manager that is supportive and listens.
Sometimes stakeholders are not as supportive of the service eg the school if they are not getting anything out of it. 

What is a typical day like for you at the company?
Morning and afternoon shifts available for all staff and they are befor and after school care times. They can be demanding/stressful situations at certain times.
Preparation and planning is key for coordinators and for educators being a team player is key to keeping the job and punctuality and reliability

Shifts are often assigned and then taken away 10 minutes before the shift is due to start. This is as they wait to see how many children turn up to OOSH services to have the minimum number of staff on as legally required. I have often turned up to shifts and been turned away due to ‘not being needed’ despite being rostered on. Absolutely unreliable. Management will leave contacting you that the shift isn’t on until the last minute. Endless training and weekly activities to be completed at home despite there not being shifts available for weeks at a time. Management makes staff ‘bid’ on shifts that aren’t even guaranteed, even when the ‘bid’ is one. Pay is good though once you get a proper shift. 

I worked at theircare for a year and a bit I was a trainee educator who was expected to step up into the  management position when no one was available and be payed under minimum wage, with no extra compensation. The best part of the job was the kids but management was horrible and although they gave you praise, they would talk behind everyone’s back. So many people gossiping about the staff constantly and overall I was so stressed and happy to leave. I now work as a coordinator with another company and my experience  at theircare taught me a lot but I shouldn’t have been put in that position. 

What is the best part of working at the company?
Good pay and workplace experience 

What is the most stressful part about working at the company?
Various disability students need different strategies and they are very spontaneous as well.  Sometimes students have behaviour issues.

What is the work environment and culture like at the company?
Excellent and outstanding. Manager and coordinator are very caring. All the educators are highly skilled and qualified. 

What is a typical day like for you at the company?
When students have some behavioural issues and create some incidents.

What is the best part of working at the company?
The children apart from that they were very awful management and leaderships from head office 

What is the most stressful part about working at the company?
The management and they work you were expected to do was not professional and money was at the fron t of the minds not the families and children 

What is the work environment and culture like at the company?
Terrible  wouldn’t do this job again for all the money in the world 

What is a typical day like for you at the company?
Getting bullied by management

What is the best part of working at the company?
Great support from fellow co-worker and 2IC 

What is the most stressful part about working at the company?
When running out of strategy and having conflict of interest with program manager. Being misunderstood  

What is the work environment and culture like at the company?
Very diverse and dynamic as educators from diverse cultural and backgrounds

What is a typical day like for you at the company?
Doing the same predictable stuff.

 "I feel really fortunate to work in an environment where the Area Manager is consistently supportive and approachable. They provide guidance when needed and trust us to manage our roles with confidence.

Our Coordinator is easy to collaborate with—they’re not overly demanding, and they lead by example through positive role modelling. This creates a calm and respectful team culture, where everyone feels heard and supported."


What is the best part of working at the company?
Should be paid more and staffed more

What is the most stressful part about working at the company?
Understaffed working on my own alot 

What is the work environment and culture like at the company?
Isolating. Alot of paperwork and difficult to supervise so many children on my own. 

What is a typical day like for you at the company?
On my own supervising up to 13 children

Top Job Titles	Average Salary
Practice manager 19 salaries reported	$34.58 per hour
School education manager 2 salaries reported	$80,000 per year
Educator 3 salaries reported	$33.67 per hour
Coordinator 6 salaries reported	$34.81 per hour
Program manager 1 salary reported	$80,000 per year

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