medical receptionist

The Alfred

A hospital that is at the forefront of patient care and medical and surgical research.
Provides excellent teaching and hands on experience.
I spent my day meeting patients and talking to them and helping to explain the reason for their attendance at the clinic and what will make their day easier.Informing them and showing them what I do with their observations and Electrocardiogram and why I need to do the tests.
I have met and spoken with a number of patients that have just by their being in the clinic brightened up my day.Their humour and bravery has shone through their obvious pain and discomfort.Their pleasure at meeting me and being helped by me has at times put a smile on their faces and they do not hesitate in telling me so.
I have learnt that every person is to be treated as I would like to be treated with kindness and respect.
My co-workers and I have the utmost respect for each others work and never refuse to help each other no matter how busy we are with our duties.
The hardest part of my day is seeing and knowing that there are some patients who will never recover and not being able to show the compassion I feel when I see and hear how brave they are knowing the outcome of their attendence and that their surgery is only pallative.
The most enjoyable part is seeing the care and love and respect some children show their parents knowing they may not have them for long even though the parents are sometimes very difficult to deal with and no matter how crabby their parent is they still have a smile on their faces.
Also when a patient walks out of my clinic room no longer afraid of their surgery and says Thank you and gives me a tearful smile.

My experience with both Gastroenterology Department and Endocrinology and Diabetes Unit was challenging and team focussed. 
A typical day's work involved looking after the needs of Directors and physicians and to assist them in day to day clinical consultations, following up appointments, checking referrals.  The units are busy and rely on the teamwork of other co-workers to complete satisfactory outcomes.  The hardest part of the job was the ordering of supplies as there were multiple suppliers for stationary, medical supplies and capital expenditure of large medical equipment.  Although this was challenging, it was a great way of learning to negotiate between internal and outsourced customers/suppliers.  The most enjoyable part of the job was the interaction with patients and of course, my Managers.

Daily engagement with business units discussing status of projects and other opportunities for the Project Office to consider.

People management, spending time with the teams ensuring they're working as expected and provide a point of escalation if needed.

Service Delivery, ensuring a continual service improvement culture continues to grow, thus improving on the current baselines.

Commercial management, dealing with vendors and contracts for a variety of reasons.

Attend meetings as scheduled which consume a fair part of a day

Very busy. Checking results, ward rounds, outpatient clinics, arranging tests, communicating with others, treating patients, performing clinical procedures as necessary.
Teaching hospital environment - learnt new skills and developed time management techniques.
Very little contact with the hospital management.
Workaholism encouraged.
Heavy workload, long hours.
Interaction with experts.

I learned so many things about Nursing in real life scenario. Also, I learned how to deal professionally with everything, from the patients to the members of the health care team. The staff were very helpful and welcoming and I am grateful for that. With all the pressure from the job itself and the adjustment needed from theory to actual setting, they really guided me well.

Every Thursday afternoon I spend a couple of hours visiting patients, I find it very rewarding being able to offer support to people going through  illness.

Love working at the Alfred Hospital Prahran, everyday is warm and inviting,The Staff are friendly and welcoming to new employees. Most enjoyable part of the job is enjoying building up a friendly relationship with the patients. 
There is room for career growth in any department and its conveniently located close to Melbourne CBD and outer suburbs for a easy commute.

I love to work here. I am currently doing casual weekend backfilling. 
Typical day at work:Jeans for GENES day
what i learned:quality of care and being humble
management:Excellent
Coworkers:They are all like friends to me. Available to solve queries anytime.
Hardest part of the job:Not yet identified
most enjoyable part:MY JOB ROLE-I loved it.

collecting medical record files throughout the hospital & filing them away, taking phone calls from a&e when patients records were required which was constant, dealing with the public with a smile, good relationship with staff and management, locating records when emergencies arose, loved every aspect of my job.

Leadership and management could be better - varies from ward to ward. 
There are so many bullies in nursing and no oversight regarding this from management. 
This is not an ideal workplace but enough to make ends meet. I am thrilled to be leaving.


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