registered nurse

care worker

assistant

endorsed enrolled nurse

care manager

TLC Health Care

In all honesty I cannot recommend this group as fair and decent employers, in particular one RACF located in the Sth East region.The preferred style of management is autocratic and staff are not included in any decision making processes. Staff are generally treated as objects, or tools to be used to maximise profits for the company. Positive feedback and praise is non-existent, and one is left feeling unappeciated and undervalued yet their expectations are high. Staff cutbacks have increased the workload for those on the floor, thus it may be reasonable to assume residents may not receive the timely care they request or require. Due to the oppressive nature of the environment and poor morale, staff turnover is high with many terrific carers and nurses resigning. Numerous individuals have been sacked and given very feeble reasons for the termination of their services. It could be deduced that the practice of challenging those in positions of authority is viewed in a very dim light, even if the aim is to promote healthy change and ensure best practice. Staff opinion is not a consideration and people may be subjected to suspensions or dismissal should they voice discontent or concerns associated with their roles. Various former staff members have alleged victimisation/harassment. Whilst the company openly admits to being "a business" with the aim being to generate profit for stakeholders, the general public is unaware that in order to do this satisfactorily, care delivery by definition, may be compromised. Many of the managers are Enrolled nurses rather than Registered Nurses and this creates problems in terms of RNs asserting their legal rights whilst being under the direction of lesser qualified health professionals. The company does not employ a Director of Nursing or a Clinical Care Co-ordinator to oversee the performance of nursing staff, and it needs to be said with all respect that Enrolled Nurses do not have the skill, knowledge or education to direct or oversee the provision of gold standard resident care. Having studied the company website and the advertising spin, my personal opinion is that they fall short of the claims made. The Care staff are marvellous, but they're overworked and underpaid for their contribution. However, there is an extremely large, well staffed administrative Head Office whose employees have enormous pull in the running of the company but are rarely sighted at the actual nursing homes, and if they ARE it is to resolve some issue that threatens company reputation. Letters to HR expressing concerns are not acknowledged, and one is not provided with any feedback and/or information that may have resulted from investigations (indeed one would NOT even know whether their issue had been considered or addressed!) Morale is currently at an all-time low, and should anyone dare to enquire as to the reason for rapid, unanticipated, seemingly unproductive change employees are told they have choices and if they do not "like" the direction the facility is taking then they should leave....NOW! With that sort of response forthcoming it is no wonder that employees actually take management at it's word and GO! Still no reasonable explanation has been given for the implementation of apparently drastic alterations to operations at ground level. As the company is in the throes of extending one of their facilities by 60 beds, one must ask whether this attitude will ensure they have adequate staff numbers to man it!! I for one would certainly never recommend anyone seeks employment with this privately owned and operated business.
Having said all that and expressed my personal opinion I must say that the carers are terrific and deserve to be treated with more dignity and respect than they are accorded. The elderly residents are wonderful, they're a joy to care for and the wisdom and experience they continue to impart is precious beyond measure.
I have learned through my time with TLC that money & profits rather than altruism & benevolence form the basis for establishing aged care facilities. I believe that there is no small measure of exploitation occurring in all privately owned concerns and I find this disturbing. It is my feeling that nursing homes/residential facilities should NO longer be be the domain of private sector enterprises, but revert back to the public sector for management by the Dept of Health & Ageing and be operated by appropriately educated, skilled, qualified health care professionals who have committed themselves to caring for the elderly for all the "right" reasons.

In all honesty I CANNOT recommend this group as fair and decent employers.

The preferred style of management is autocratic and staff are not included in any decision making processes. Staff are treated as objects, or tools to be used to maximize profits for the company. 

Positive feedback and praise is NON - EXISTENT and one is left feeling unappreciated and undervalued yet their expectations are high. 

Staff cutbacks have increased the workload for those on the floor, thus it may be reasonable to assume residents may not receive the timely care they request or require. Due to the OPPRESSIVE nature of the environment and POOR MORALE, staff turnover is high with many terrific carers and nurses resigning. Numerous individuals have been sacked and given very feeble reasons for the termination of their services. It could be deduced that the practice of challenging those in positions of authority is viewed in a very dim light, even if the aim is to promote healthy change and ensure best practice. Staff opinion is not a consideration and people may be subjected to suspensions or dismissal should they voice discontent or concerns associated with their roles. Various former staff members have alleged VICTIMIZATION / HARASSMENT.

 Whilst the company openly admits to being "a business" with the aim being to generate profit for stakeholders, the general public is unaware that in order to do this satisfactorily, care delivery by definition, may be compromised. Many of the managers are Enrolled nurses rather than Registered Nurses and this creates problems in terms of RNs asserting their legal rights whilst being under the direction of lesser qualified health professionals. The company does not employ a Director of Nursing or a Clinical Care Co-ordinator to oversee the performance of nursing staff, and it needs to be said with all respect that Enrolled Nurses do not have the skill, knowledge or education to direct or oversee the provision of gold standard resident care. Having studied the company website and the advertising spin, my personal opinion is that they fall short of the claims made. 

The Care staff are marvelous, but they're overworked and underpaid for their contribution. However, there is an extremely large, well staffed administrative Head Office whose employees have enormous pull in the running of the company but are rarely sighted at the actual nursing homes, and if they ARE it is to resolve some issue that threatens company reputation. 

Letters to HR expressing concerns are not acknowledged, and one is not provided with any feedback and/or information that may have resulted from investigations (indeed one would NOT even know whether their issue had been considered or addressed!) Morale is currently at an all-time low, and should anyone dare to enquire as to the reason for rapid, unanticipated, seemingly unproductive change employees are told they have choices and if they do not "like" the direction the facility is taking then they should leave....NOW! With that sort of response forthcoming it is no wonder that employees actually take management at it's word and GO! 


Still no reasonable explanation has been given for the implementation of apparently drastic alterations to operations at ground level. As the company is in the throes of extending one of their facilities by 60 beds, one must ask whether this attitude will ensure they have adequate staff numbers to man it!! I for one would certainly never recommend anyone seeks employment with this privately owned and operated business.
Having said all that and expressed my personal opinion I must say that the carers are terrific and deserve to be treated with more dignity and respect than they are accorded. 

The elderly residents are wonderful, they're a joy to care for and the wisdom and experience they continue to impart is precious beyond measure.
I have learned through my time with TLC that money & profits rather than altruism & benevolence form the basis for establishing aged care facilities. 

I believe that there is no small measure of exploitation occurring in all privately owned concerns and I find this disturbing. It is my feeling that nursing homes/residential facilities should NO longer be be the domain of private sector enterprises, but revert back to the public sector for management by the Dept of Health & Ageing and be operated by appropriately educated, skilled, qualified health care professionals who have committed themselves to caring for the elderly for all the "right" reasons.

I worked here for a short amount of time and left because it was not what I signed up for when I wanted a career in aged care. This place nearly made me walk away from the whole industry. It is old style institutionalised care, that is run under pressure of having residents toileted, showered and dressed by 10am. If you do not complete these tasks by the set time, you are called into meetings to explain your time management skills. Residents are being forced out of bed in the mornings still asleep. You will not have the tools to complete your job and the basic rights of pads are under lock and key. The place is constantly under staffed because they refuse to pay extra money to have agency staff cover the short fall. If you are sick, you will be called into the general managers office to explain yourself, even if you have a medical certificate. There is a bullying culture which starts from the general manager and works its way down to the staff that have worked there for 10+ years. Head office is aware of this, but they do nothing to fix the problem and turn a blind eye. It is all about profits and nothing about resident care. If you ask any of the staff if they would put their parents in this facility, the majority will all answer no. You will always see TLC advertising for Personal Care Workers. This is because staff turnover is very high.

Appalling conditions ,with management only caring about beds to be filled , Best Practice Notices never responded too ,, Nil communication between Management & Staff ,Manager doesn't even attend resident support group meetings .
Staff bullying never dealt with at all , depending on your culture . HR never investigate anything their all about profits .
The hardest part of the job is trying to get other cultures to assist with Residents , they refuse stating they don't like me because of my color and totally refuse to assist that resident .
Certain staff are extremely rough and cause skin tears and refuse to report any issues . Some residents haven't been showered or attended to in days and weeks , only sponging or just dressing them instead of doing their job properly .
Medications aren't handed out according to accreditation standards , medications left in rooms , other residents medications used for other residents when stock isn't available .
Management totally unapproachable and refuses to accept responsibility for neglect in their duty of care .
Wouldn't allow my dog to stay their , the only enjoyable part is of course the resident's .

Staff are great but can't say the same about the management especially the higher ups in the head office, particularly the CEO - they are more focused on outward appearances than the actual needs of the residents - changed the cutlery from the standard stainless steel to fancy but heavy ones that residents especially with decreased fine motor skills have difficulty grasping - when asked if adaptive cutlery and two handled cups could be provided was told not possible the management think it's too daggy or something like that.  Same goes for the water jugs, the old plastic ones were fine then suddenly switched to screw tops that are so hard to open and close shut and the lids break easily.  Meetings with the residents are mainly about the addition of unnecessary amenities like lawn bowls and a sports bar and not focusing on their basic needs like the quality of the meals served.

Bullying, toxic work environment. Lack of support, orientation or training with existing staff showing open resentment towards working with new staff, regardless of their experience, training or competence. Blatant exclusion & isolation based on ethnic groups & identities. Disturbing lack of empathy towards residents who were often belittled & dehumanized when asking for help with everyday needs. Haphazard  & unsafe manual handling practices together with a cut & paste manner of completing progress notes to make it appear care plans were being followed. The facility was consistently understaffed with care staff complaing they were "too busy" to take residents to the toilet or residents being left in wet beds until staff change over, and if complaints were made it was dismissed  as being just their "behaviour". Many of the staff were just going through the motions & showed very little care or concern for residents.

Toxic work environment, constant bullying that is rampant everywhere, no help from other care staff and usually the Team leaders would ignore issues you raised with them.. Some PCAs think they are better than everyone else and they let everyone know it...😐😐 Workload, pressure and stress put on staff is horrendous😐😐 This company is all about Cash before Care, Profits first and People last which is typical of a company run with poor management and no care for their staff.. If you don't fit in with the staff then staff will make it miserable for you to work there as the same goes for if you spoke up about an issue the Team leaders would ignore you and then find any excuse to get rid of you ultimately firing you without any proof...😐😐😑 I wouldn't leave my dog to be cared for with this company let alone a human being.. Please avoid working for this company like the plague..Run far far away..😐😐👍

Management are unappreciative and unapproachable.
You will be called in to see the manager for any sick leave/carers leave, even if you have medical certificates and plenty of accrued sick leave....and then you'll be forced to take annual leave even if it's not an appropriate time for you to take it.
The diversional therapy/activities for the residents is virtually non existent and staff are expected to deal with difficult behaviours despite often being short staffed.
Management will not support staff if they are bullied or verbally abused by visitors/family members.
General feeling amongst staff is fear/that they are being watched/will be called out for some trivial matter.

In the years i have spent working at Royal Freemasons i have learnt to appreciate the staff and residents and offer a better quality of life to not only all in the work place but also in life outside the work place i have enjoyed working with the elderly in their everyday needs and learnt to appreciate life alot more,the staff and manager was great to work with and very understanding with each individual needs of staff and residents,the hardest part of my job was when you dont realise the impact that someone you have cared for so long suddenly passes away,the most enjoyable part of my job was getting to spend quality time with each resident listening to them talk about their family,and grand children the expression on their faces and the memories they share with you is breath taking.

It was exciting to work at residential Age Care. I was with my mentor, showed me around the facility for orientation at the first day. The next we started participate in assisting the residents with staff, they were experience, friendly and welling to teach everything I want to learn. I learned showering, assisting morning tea and making bed. And then I assisted residents, who need to assist meal and transferring. More over, I assisted toileting, dressing and encouraging their happiness. I also helped placing the personal clothing and used bed sheets to the washing room. I remember the location of places such as,rooms where put incontinence pats, linen rooms, resident rooms, sinks location, where I washed my hands and also remember lock pad numbers. I was happy the moment of work placement  in TLC, assisting the aged people.

Top Job Titles	Average Salary
Registered nurse 17 salaries reported	$83,235 per year
Care worker 5 salaries reported	$55,000 per year
Assistant 52 salaries reported	$49,904 per year
Endorsed enrolled nurse 4 salaries reported	$65,000 per year
Care manager 5 salaries reported	$106,000 per year

Working at TLC Health Care: Company Overview and Reviews

TLC Health Care

TLC Health Care Ratings

Popular jobs at TLC Health Care

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected