Superpartners

I work for a company which has been taken over by another company. That happened officially in December 2014 and there are still many teething problems and uncertainty of tenure.  Work has also changed and is not a challenging as it had been over the past 5 years.  I work in a great team of 5 and while the work is constant it has reduced significantly since December 2014.  I managed and facitiated many tenders for the busines, ranging from very large (value and services) to smaller activities.  The group is now largely responsible for consolidating the takeover company and our company contracts in order to set up one contract to cover both companies.  Once that is completed we are not sure whether our Sourcing group will be required, based on the fact that the new company did not have a similar group and probably does not believe that there is value in retaining a group of this type.

On a typlical day at superpartners I would be answering inbound telephone enquiries, helping member/employer/pension member's of 3 different funds in day-to-day general enquiries like changing address, statement questions, making a  withdrawal, Legislative side of employer contribution related questions. I will be performing the administration tasks as I go on the calls, like sending information/emails to the callers, emails to internal departments for investigaions. I have learnt the superannuation subject knowledge in depth at this job in all aspects of Contributions, beenfits, Insurance and investments. I really enjoy working here specially when it comes to helping the customers in any difficult situation they are facing.

A typical day's work would be working on the allocated portfolio of clients. Understanding their requirement and answering their queries.
Developed good analytical skills, organisational skills, interaction with a wide range of clients, answering to queries in an efficient manner.
Management was also very supportive in training and development.
Friendly working environment with cordial working relations with co-worker.
Hardest part of the job was probably the paper based environment in which we had to work.
Most enjoyable part of the job was the challenges which were given to us and reward for completing those challenges successfully.

Day to day.

Replacement of any office fittings which are unsafe or broken.
Liasing with all staff and management to resolve issues.
Facilities team meetings to discuss future projects.
Vacancy audits.
Routine cleaning inspections.
responding to emails.
Coordinating staff relocations.
The facilities team and i , all work close together to achieve goals.
Achieving results every day 
Desk and chair adjustments for all staff. (OHS)
OHS inspections (monthly)
Inspections of the building  daily to make sure everything is in good working order. 
Working with other contractors and tradespeople to assist in building works.

- Help my team to finish daily allocated tasks. Trouble shooting and provide solution and guidance. Qaulity check my team's work and provide feedback when required.

- learn the character of each team member and coach them with the right approach.

- The hardest part of the job is to constant qaulity checking my team's work and provide feedback. finding the right way to feedback their error was something require technique and  best of to build a rapport with them first.

- being a leader and to lead by example. people look up to me and always treat me as a trust worthy person when their need help with.

A typical day in the office was taken up with a lot of meetings.  Staff were attentive and wanted to get the job done.
There were a number of things that were new to me and the organisation facilitated the ability to learn.  My main learnings was in the super industry.
Management at times was top heavy and some of the management was done based on fear.
The co-workers were keen to learn and assist when the opportunity arose.
The hardest part of the job was the consistent change that was driven from management.
People that I worked with was the most enjoyable part of the job

Team Leader 18 staff. Communicate with the Insurance and Claims area for work my staff performed for them.  Continuous communication with the IT area re the system used to index claims files.There were 6 Insurance and Claims area for the funds the company administered. Managed the incoming and outgoing mail area. 

Superpartners was a company who embraced work/life balance.

The company was purchased by Link Admin and our area closed as of the 18/11/2016.

High level technical acumen required with dedication and dilligence to task.
Work is repeditive and often tedious.
Management squeeze every cent they can, including not paying shift based meal breaks and avaoiding paying penalties where possible.
Team meetings held outside shift hours were not deemed payable but were mandatory.
I learned nothing from them apart from avoid the scrooges and ask for morer cash at interview if you are stuck with them

Great co-workers
I have learned that always do the job right for the fist time every time
Always enjoy what you do and turn bad days into good days by follow the procedure and correct instruction
The most enjoyable part of the job is when all the task given complete within time flame without any error
Value the works/co workers and respect

A typical day went in processing applications for new members and employers joining AustralianSuper.
Learnt various aspects of Superannuation and Insurance.
Very good management and enthusiastic co-workers.
Hardest part involves dealing with some challenging members/employers
The most enjoyable part involves learning new skills and developing knowledge every single day in a flexible and relaxed work environment.

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