service associate

front office specialist

State Street

Pros:
-People are nice 
-Management get stuff done and some senior management are actually approachable 
-High level of independence  
-Specialization which is both a Pro and Con 
-Flexible work arrangements 

Cons: 
-Australian management have no real decision making powers, everything is determined by the US head office 
-Staff cuts, pretty much all junior positions have been absorbed by middle management or offshored. Senior management have also been culled. 
-No career advancement 
-No competitive salaries, low or no bonuses and no CPI adjustment to salary   
-Lack of social aspect and basically no funding for socials e.g. no team building activities or Christmas party etc...
-Heavily Layered organization, hyper specialization has lead to a factory production line type teams and poor cross division, department and country communication 
-No such thing as 9-5, expect regular unpaid OT for most teams or WFH  to catch up 
-Offshored teams over promise under deliver, everything is about cost cutting and stats 



I was part of the collateral team, it was a small team of 6. I would check trades and fix any broken trades by emailing or calling clients or representatives. I would create daily files and input the days date, work on procedures and check offshores work. On the odd occasion I would host meetings and once quarterly we would have a role reversal which means learning parts of the jobs others done to grow my knowledge.
Our team and the other 3 smaller teams on our floor would all have works nights out on Fridays and were all very friendly!
My manager and boss were very supportive and helped me to grow my knowledge and experience in all aspects of the job and helped me reach my deadlines and bonuses.

What is the best part of working at the company?
Poor culture: lingered management support, toxic environment 

What is the most stressful part about working at the company?
Lack of management support and guidance.
Disregard of staff wellbeing 

What is the work environment and culture like at the company?
There is no sense of team or camaraderie. Each man for itself

What is a typical day like for you at the company?
No longer in the company. Let in search of better work life balance

The culture in State street or  to be exact where i was is toxic, lots of micro"managememts, no connection between the " High above "' and the lower staff, sometimes quite unprofessionals . I would definitely give it a miss going forward.
People said that ''Dont burn bridges ", but i say this is one bridge i will burn..

Answering incoming queries from Clients. learned a lot from colleagues regarding in-house system MCH - Multi Currency Horizon.
Great culture - people are friendly.
Hardest part of the job is learning the systems and process structure (there is a lot of procedures - but it lacks standard operating procedures).
Most enjoyable part of the job is learning new things each day.

The company has a great relaxed and productive atmosphere despite of the very hectic and challenging jobs especially working the Fund Group. It was one of the ideal workplace to work.  The management always encourages employees to gain professional growth.  They always provide rewards and appreciation to employees who works hard.

Reviewing unit prices and send to clients, answering clients queries and resolve. Building relationship with internal and external stakeholders. The culture is normally good but have to adapt to. The hardest part of the job is to think logically and resolve any complex issues when arised

Benefits include; 

- technology and ability to work from home when required
- multicultural team
- close communication with regional and global teams in problem resolution
- flexible working hours, according to work requirements

This is a fund managing company. The work starts from 8am to sometimes 10pm or even 2am the following day, depending on what day of the month. it is extremely busy at the year end and you are expected to work without being paid overtime.

The role is very demanding, but little rewarding.

Lots of areas to work into. I do not think I had a typical experience in working for State street as I worked from home and there was never any expected chances for advancement.

Top Job Titles	Average Salary
Service associate 2 salaries reported	$85,000 per year
Front office specialist 1 salary reported	$120,000 per year

Working at State Street: Company Overview and Reviews

State Street

State Street Ratings

Popular jobs at State Street

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected