optometrist

optical assistant

retail sales associate

audiologist

dispensing assistant

Specsavers

A typical day would start with a team meeting before the store opens to discuss the day ahead, which dispenser will work with which ophthalmologist, do we have any patients with special need to take into consideration etc.

Once the store is open, roles taken care of and the patients are being tested, the shop floor is where we wait. Simple inquiries such as pricing, promotions, booking availability are the usual things we deal with while the sight tests are being conducted.

Once the patient is handed over from the testing room to a dispenser we advise them on frame styles and suitability for their particular prescription. With a frame selected we then go over our offers such as 2 for 1, free reaction lenses, varifocals or tints. After the relevant selection is made we take measurements to ensure a well fitted frame and that the patients sight will be optimised. The frame is then sent to the lab to be completed but not before an appointment is made for the collection.

A large part of the daily routine is made up of answering the telephone, booking appointments, filling the shelves with new stock, handling repairs and answering a variety of questions.

In the time I have been at Specsavers I have learned a great deal about optical lenses, the materials used in manufacturing, handling of personal information and the use of optical machinery.

The toughest part of the job is the legalities of NHS entitlements and vouchers, they can be very complicated and if the information the patients give is false or incorrect it can be very difficult to rectify at a later date, so it is extremely important to take your time in this area.

The most enjoyable part of the job is the people I work with, my co-workers are always willing to help out if I have a particular case that is not within my expertise. The senior staff are fair and happy to provide training if it is requested and often get involved on the shop floor when it gets busy.

What I learned from my time as a dispenser for Specsavers was that the company itself was quite happy to pass all complaints and grievances to the franchisees-irrespective if they were the source of the complaints.

Fellow dispensers and optometrists were lovely, wonderful and totally fun to work with.
The manager, however, was a bully plain and simple. I have never been spoken to nor seen people spoken to the way she did, it resulted in tension between us as I refused to tolerate it and what's worse is that the business was well aware of her lack of communication skills and respect and still championed her! 
I know of another former employee who was told it was her fault that she felt bullied by the floor manager, so disgusting. 

The retail director also was very crass and often made me very uncomfortable, and constantly alluded to inappropriate subjects. 

As a company, Specsavers do an honourable service in providing eye care and spectacles for those on a budget - however the culture of the business was exhausting as an employee and I'm glad to no longer work there!

The thing that stands out the most to me about specsavers is their strong focus on developing staff members. There are training programs and online learning portals to advance our skills. I've never been in a company where the staffs receive so much support to help them excel at their tasks.

The colleagues and managers at my store are super friendly and approachable, and make you feel home when you're new. I'm really grateful for them. 

The work itself is such a fun mix of clinical and retail, and that's what makes it different from regular retails. We get to sell products not because we want to make sales regardless of if customers need glasses or not, but we sell glasses that will genuinely help customers see better and improve their quality of life. That's what makes my job much more meaningful. 

In general, love the culture, love Specsavers' focus on their staffs and customers, love the hours too. Wouldn't mind building a career here at all.

It encourages me to multitask, Efficiently making follow-up appointment, bookings & ensuring the customer walks away with the best service & retail experience possible.
Being a Optical Assistant also requires me to keeps up-to-date with product fashions the best part of the job (frames, sunglasses, contact lens and accessories) that assist to meet patient requirements.This product knowledge gives me the ability up-sell & close sales of frames, sunglasses and other optical products to patients.
Responsibilities & Duties
- Make sure every customer gets a great experience when they come into store.
- Listening to what customer wants, explaining our offers, products, and dispensing lenses.
- Abiding by Healthcare guidelines giving good, clear advice and make a positive impression, with a polite and professional approach.
- Demonstrating natural customer care approach and always happy to help attitude.

Fast paced sales team with lots of responsibility given to every team member no matter what they are good or bad at. The culture here is everyone must be able to do every job so many things get done in many different ways with no clear instructions on how to do them. Unclear at times which procedure is correct as different advice from different team leaders. No chance to follow through with a customer - developing a rapport seems to be discouraged. Some senior staff members are always looking over your shoulder and ready to criticize yet rarely offer praise when due. Weekly huddles congratulate those who sell the most but unfair handing out of dispensing roles means some are often selling while others do more pre-testing.  

I have worked at Specsavers Chermside for over 1yr and a half, A typical day at work would include a morning team meeting before we open, then we are allocated job titles for the day. I have learnt many things about Optical services whilst working here, and also about administration type work and among many other skills. Management is okay, but not desirable as there are three directors, that can be unapproachable most of the time...

My co-workers are a joy to be around, some more than others - as we all have a bit of favouritism when it comes to friends in the workplace. 

The hardest part of my job would have to be the typical one: dealing with rude and mean customers, more often then not however, they are left in a better mood as I tried to maintain and uphold customer service to the best of my ability. 

The most enjoyable part of the job, would definitely have to be the free coffee's if we hit a certain target for that day.

 We have had multiple staff changes since I have been employed. All those who have quit and left have expressed the same issues; toxic management and store directors who care more about money than our health ( we are made to feel guilty when we fall sick), a non-existence belief in mental health, $1 dollar yes $1 dollar pay rises, little to no bonuses despite being one of the busiest stores in the state, last minute roster changes ( casuals and part timers have no shifts so full timers have been feeling the pressure of late), snarky and dismissive responses from store directors and management when we talk to them about issues we see in store, unfair wages ( too much work for little pay and/or different amounts between stores. As stores are franchised some pay less than others).

High volume retail is a whole other ball game compared to normal retail outlets. We had structure and a timeline to do our tasks in. We delivered exemplary customer support in a busy environment. Ensuring each customer and patient that entered our practice was given equal attendance and support. Putting a smile in your voice with each phone call and a smile on your face with each new customer from open to close was more challenging some days than others but rewarding as I knew that each person felt valued and that's what I look for when I'm on the receiving end of services. I had a great team that worked with me. I worked hard and took pride in what I did. I was there from day one and treated the practice like it was my own and represented it and conducted myself as such.

When i began working at with specsavers i really enjoyed it. There was so much to learn and although it was a very high pressure workplace I thrived in the environment. 
After working there for some time our team got more and more pressure from above to reach higher sales targets. It was no longer the business i had joined and now somewhat like a fast-food style service joint with a team full of cliques and poorly trained staff being taught how to make the most money out of people rather than how to help them and meet their personal requirements. 
It seems that the business had lost touch of true customer service and did not care for the staff so long as they were getting the sales. You can tell a lot about a business when the attrition rate is so high.

I’ve worked in quite a few stores such as broadway, castle hill and warriewood and loved working at each of those stores the partners are amazing and friendly and I’ve made good friends out of them but north sydney is different story thats store is absolutely horrible to work at, the team culture is extremely disappointing if you’re new there expect to be belittled picked on by the instore trainer, retail and optom partners I’ve never hated working somewhere as much as i hated working there, i was told a lot of people have left that store and now i can see why never felt so bad about myself. I’ve got nothing but disrespect towards that store and the staff there

Top Job Titles	Average Salary
Optometrist 12 salaries reported	$106,656 per year
Optical assistant 31 salaries reported	$29.68 per hour
Retail sales associate 1 salary reported	$26.98 per hour
Audiologist 4 salaries reported	$101,250 per year
Dispensing assistant 1 salary reported	$64,485 per year

Working at Specsavers: Company Overview and Reviews

Specsavers

Specsavers Ratings

Popular jobs at Specsavers

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected